RN Case Manager (Westside/Home Care)

Community Hospice & Palliative Care; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The RN Case Manager at Community Hospice & Palliative Care coordinates nursing care for an assigned caseload in home and long-term care settings, collaborating with the interdisciplinary team to meet patient- and family-directed goals through a holistic, patient-centered approach.

This role requires Florida RN licensure, CPR certification, ADN/BSN, and at least one year of RN experience; hospital med-surg/oncology experience is preferred. Flexibility across care sites is essential.

Qualifications

• RN license in Florida and CPR certification.
• ADN or BSN from an accredited program.
• Minimum of 1 year of RN experience; hospital med-surg/oncology preferred.

Responsibilities

• Assess patient and family goals and needs.
• Collaborate with the interdisciplinary team to develop care plans.
• Participate in team meetings and ethical discussions.
• Educate patients and caregivers about disease progression and hospice care.
• Coordinate timely responses to changing patient needs.
• Maintain accurate and compliant documentation.
• Support patients, families, and team members.
• Participate in internal quality improvement initiatives.
• Facilitate IDG meetings in the manager's absence.
• Performs other duties as assigned.

Skills

Communication

Hospice care principles

Cultural competence

Conflict resolution

Clinical judgment

Time management

Documentation skills

Education

ADN/BSN

Job description

Awarded 'Great Place to Work' Certification Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we’re honored to bring clinical excellence and compassion to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary

The RN Case Manager is responsible for planning and managing the nursing care of an assigned caseload of patients in home or long-term care settings. In collaboration with the interdisciplinary team, the RN Case Manager ensures that patient- and family-directed goals are achieved using a holistic, patient-centered approach. The role includes providing education, facilitating communication, and coordinating care across various sites. Flexibility in work location across care settings is required.

Essential Functions

• Assess and identify patient and family goals and needs.
• Collaborate with interdisciplinary team members to develop and implement individualized care plans.
• Participate in team meetings and ethical discussions.
• Educate patients and caregivers about disease progression, medications, nutrition, and hospice philosophy.
• Coordinate timely and effective responses to changing or urgent patient needs.
• Maintain accurate, timely, and compliant documentation.
• Support and educate team members, patients, families, and the broader community.
• Participate in internal quality improvement initiatives.
• Facilitate interdisciplinary group (IDG) meetings in the absence of the manager.
• Perform other duties as assigned.

Qualifications

Knowledge and Critical Skills

• Effective verbal, written, and non-verbal communication skills.
• Understanding of hospice and palliative nursing principles.
• Cultural competence and ethical decision-making in care delivery.
• Ability to set professional boundaries and resolve team conflicts.
• Strong critical thinking and clinical judgment abilities.
• Proficient in time management, organization, and accountability.
• Knowledge of infection control and standard precautions.

Experience

• Minimum of one year of Registered Nurse experience.
• Preferred: One year of experience in a hospital medical-surgical or oncology setting.
• Acceptable alternative: Five years of Licensed Practical Nurse experience within the past five years, including one year of hospital medical-surgical or oncology experience

License / Certification

• Current Registered Nurse license in the State of Florida.
• Valid CPR certification.
• Current driver's license with an acceptable driving record.

Education

• Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) from an accredited nursing program.

Other Requirements

• Medical clearance for communicable diseases.
• Up-to-date immunizations (e.g., TB, Hepatitis, Flu).
• Ability to work extended and irregular hours as needed.
• Ongoing participation in professional development and continuing education.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, and working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [e-mail].

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.

Equal Opportunity Employer