RN Case Management Supervisor (Patient-Centered Ops)

Baptist; Jackson (MS); On-site; USD 70,000 - 90,000; Full time

Job summary

Baptist in Jackson, MS is seeking an experienced RN to oversee the case management team, supporting the Director in fostering a culture of learning and collaboration with the healthcare team to deliver patient-centered care.

The role focuses on quality, customer satisfaction, regulatory compliance, and financial stewardship, with responsibility for 24/7 department operations, staff hiring, mentoring, budgeting, and meeting performance goals.

Qualifications

• RN with 5 years of clinical experience in acute care nursing; 2 years of case management experience.
• One year of management experience.
• Preferred/Desired: BSN or MSN.

Responsibilities

• Assists in creating a culture of optimism that focuses on serving as the patient’s advocate, providing patient-centered care and prudent resource utilization.
• Assumes responsibility for operational management, hiring, training, supervising, counseling, mentoring, evaluating all employees and maintaining compliance with regulatory requirements.
• Assumes accountability for the overall financial management of the department including but not limited to capital and operational budgeting, variance analysis as well as management of resources.
• Provides leadership and establishes measurable departmental goals with specific accountability and time frames.
• Communicates and utilizes policies that support patient’s fundamental right to considerate care, protect their personal dignity and respect their cultural, psychosocial and spiritual values in an effort to meet patient’s care needs and preference.
• Performs other duties as assigned while supporting the hospital and department’s mission, vision and values to enhance quality, utilization, service delivery and customer satisfaction.

Skills

Critical thinking

Communication

Organization

Interpersonal skills

Problem solving

Knowledge of regulations

Education

BSN or MSN

Job description

Baptist in Jackson, MS is seeking an experienced RN to oversee the case management team, supporting the Director in fostering a culture of learning and collaboration with the healthcare team to deliver patient-centered care.

The role focuses on quality, customer satisfaction, regulatory compliance, and financial stewardship, with responsibility for 24/7 department operations, staff hiring, mentoring, budgeting, and meeting performance goals.