RN Care Manager

UNC Health; Raleigh (NC); Hybrid; USD 75,000 - 107,000; Full time

Job summary

UNC Health in Raleigh is seeking an experienced RN Care Manager to support patients in ambulatory palliative care and psycho-oncology clinics. The role emphasizes comprehensive assessments, coordinated care plans, transitions, and collaboration with the care team.

You will conduct risk segmentation, develop patient-centered plans, coordinate tasks, and advocate for timely access to services while ensuring accurate documentation and payer communication.

Qualifications

• Active RN license to practice in North Carolina.
• Minimum of 2 years of RN experience.
• Graduation from a state-accredited school of professional nursing.
• Magnet hospitals: BSN required or must be enrolled in an accredited program with degree within specified timelines.

Responsibilities

• Conduct comprehensive care manager assessments using standardized tools to evaluate patients’ functional status and psychosocial needs.
• Collaborate with providers and families to create individualized, evidence-based care plans.
• Identify barriers to care, risk levels, and develop interventions to optimize health outcomes.
• Coordinate tasks and interventions across care settings; advocate for patients to ensure timely care.
• Coordinate care transitions and participate in multidisciplinary care team meetings; ensure accurate documentation and billing as applicable.

Skills

Risk segmentation

Care planning

Patient assessments

Care transitions

Payer communication

EHR proficiency

Team collaboration

Education

RN license in NC

BSN preferred / enrollment within 4 years

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

The UNC Health Cancer Care team in Raleigh is seeking an experienced RN Care Manager that will provide support to patients receiving care in our ambulatory palliative care and psycho-oncology clinics.

Summary:

The Care Manager RN plays a crucial role in providing comprehensive and coordinated care to patients within UNC Health. This position involves utilizing a variety of skills, including risk segmentation, patient assessments, patient-centered care plans, tasks or interventions, care transitions, delegated work, and payer communication. The Care Manager works collaboratively with healthcare providers, patients, and their families to ensure that patients receive the highest quality of care and support throughout their healthcare journey.

Responsibilities

1. Patient Assessments:
   1. Conduct comprehensive care manager assessments utilizing standardized assessment tools and nursing knowledge to evaluate patients' functional abilities, cognitive status, and psychosocial support systems.
   2. Identify any barriers to care and develop appropriate interventions to address them.
2. Patient-Centered Care Plans:
   1. Collaborate with providers, patients, their families, and the healthcare team on individualized care plans that align with patients' goals, preferences, and values.
   2. Ensure that care plans are evidence-based, culturally sensitive, and promote patient engagement and self-management.
3. Risk Segmentation:
   1. Utilize standardized tools and clinical judgment to identify and assess the risk level of patients based on various factors such as medical conditions, social determinants of health, and behavioral health needs.
   2. Develop strategies to effectively manage and mitigate risks for patients, ensuring their overall well-being and optimal health outcomes.
4. Tasks or Interventions:
   1. Coordinate and facilitate necessary tasks or interventions to support patients' care plans.
   2. Collaborate with healthcare providers, community resources, and support services to ensure seamless coordination of care.
   3. Advocate for patients' needs and rights, ensuring that they receive appropriate and timely interventions.
   4. Participates in quality improvement initiatives to ensure patient, departmental, and organizational goals/outcomes are met or exceeded.
5. Care Transitions:
   1. Coordinate and facilitate care across various healthcare settings, ensuring seamless transitions and continuity of care.
   2. Communicate and collaborate with healthcare providers, specialists, and community resources to ensure comprehensive and coordinated care delivery.
   3. Facilitate multidisciplinary care team meetings to discuss patients' care plans and progress.
6. Coordinated Work:
   1. Coordinate care management tasks with other members of the healthcare team while maintaining accountability for the overall coordination and management of patients' care as applicable per patient population.
7. Payer Communication:
   1. Collaborate with payers, insurance companies, and utilization management teams to optimize reimbursement and facilitate timely approvals for necessary care and services.
8. Accurately document and bill for services rendered, as applicable, in compliance with insurance and regulatory requirements.
   1. Collaborate with billing and coding professionals, as applicable, to ensure compliance with coding and documentation requirements.
9. Longitudinal Care as part of the Medical Home (varies per patient population and care setting):
   1. Act as a key point of contact and advocate for patients within the care team.
   2. Provide ongoing support and care coordination throughout the patient's healthcare journey, ensuring continuity and comprehensiveness of care.

Other Information

Education Requirements:

• Graduation from a state accredited school of professional nursing
• Magnet hospitals: BSN required or must be enrolled in an accredited program within 4 years of employment and obtain a bachelor's degree with a major in nursing or a master's degree with a major in nursing within 7 years of employment date.

Licensure/Certification Requirements:

• Registered Nurse with a valid license to practice in North Carolina.

Professional Experience Requirements:

• Minimum of 2 years of experience as a registered nurse.

Knowledge/Skills/and Abilities Requirements:

• Strong knowledge of risk segmentation, patient assessments, patient-centered care planning, care transitions, and payer communication.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency in electronic health records (EHR) and other relevant software applications.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Palliative Oncology Clinic Raleigh

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$35.87 - $51.57 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.