RN, Care Coordinator

Chapters Health; Orlando (FL); On-site; USD 60,058 - 90,088; Full time

Job summary

Chapters Health in Orlando is seeking an RN, Case Manager focused on compassionate patient care. You’ll assess patient needs and coordinate plans with a dedicated interdisciplinary team to provide clinical and supportive services.

Ideal candidates have strong nursing experience, valid Florida RN license, and familiarity with EMR systems. A commitment to quality patient care is essential, as is reliable transportation. Join us in making a meaningful difference in patient lives.

Qualifications

• Must have a current license as an RN in Florida.
• Minimum of one year nursing experience preferred, ideally in hospice or hospital settings.
• Experience with EMR/EHR systems is required.
• A valid driver's license and reliable transportation are necessary.

Responsibilities

• Assesses patient/family needs and coordinates care.
• Documents patient/family contact in the EMR system.
• Explains services to patients and families empathetically.
• Acts as a representative to facilitate referrals and communicate with IDT.

Skills

Current RN license

Nursing experience

EMR/EHR system experience

Effective communication in English

BLS certification

Education

State-recognized medical qualifications

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Job Profile Summary

Role: The RN, Case Manager is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Team (IDT), and providing clinical, palliative and supportive care to the patient/family unit in order to keep the participant in their home environment as long as possible.

Qualifications

• Current license as RN in the state where the employee will be working
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred
• Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Mobile Driver – Valid driver’s license and automobile insurance per Company policy
• Reliable transportation to meet visit schedule
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate in English (verbal and written)
• Ability to visit Participant in their homes to assessments
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
• Active BLS for healthcare professionals from the American Heart Association or Red Cross

Job Responsibilities

• Provides reassurance on the phone to patients and families, assists in finding solutions to their questions and/or recognizes the need for an in person visit, coordinates in person visit when needed or requested.
• Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Team (IDT).
• Completes initial and semi-annual assessment for all Company services including, but not limited to:
• Explains services to patients/families and addresses questions regarding patient needs, fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner.
• Provides information to Physicians and other IDT members and initiates Plan of Care to address patient’s immediate needs.
• Initiates skilled nursing interventions to enhance prevention, prevent complications, alleviate symptoms and maximize physical and emotional comfort.
• Obtains Physician orders.
• Completes documentation per Company policy.
• Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
• Communicates frequently with other members of the IDT.
• Provides all necessary clinical communication timely using SBAR.
• Discusses any potential needs with after-hours staff.
• Develops strong relationships with case managers, physicians, etc. at facilities.

General Employee Responsibilities

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company’s health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Competencies

• Satisfactorily complete competency requirements for this position.

Physical Demands

While performing the duties of this job, the following abilities are required: see, hear, talk, walk, use hands to finger, handle or feel. Frequently required to: stand, sit, reach with hands/arms, lift, bend, balance. Occasionally required to: pull, push, stoop/crouch, kneel, climb stairs.

Compensation

Pay Range: $60,058.27 - $90,087.92

Compliance and Background Checks

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.