RN Care Access/Triage

North Memorial Medical Center; Robbinsdale, Maple Grove (MN, MN); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match or Pension Plan

Generous PTO

Adoption Reimbursement

Child Care Discount

Education/Tuition Reimbursement

Fitness Center Access

Job summary

North Memorial Health is seeking a Care Access Nurse Line Nurse to coordinate telephonic care using established nursing protocols. You will triage patient needs, educate patients, and facilitate communication with North Memorial Health providers.

The role requires RN licensure in Minnesota, at least 3 years of hospital or clinic experience, and proficiency with EPIC EHR. Remote work eligibility is available for MN/WI residents.

Qualifications

• Graduate from an accredited school of Nursing.
• 3+ years of nursing experience in hospital/acute care/clinic setting.
• Current licensure as RN in Minnesota.
• Experience with EPIC EHR preferred.
• Typing speed 40+ WPM required.
• Strong written and oral communication.

Responsibilities

• Triage and coordinate patient care by phone.
• Educate and advise patients and facilitate communication with providers.
• Document in the electronic medical record with accuracy.
• Provide telephone nursing assessments across age ranges.

Skills

RN licensure

Typing 40+ WPM

Microsoft Word

Microsoft Excel

Nursing assessment

Phone triage

Communication skills

Education

RN program graduate

Tools

EPIC EHR

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Care Access Nurse Line Nurse uses the nursing process in coordinating all aspects of care for patients. The Nurse applies telephonic communication with and/or regarding an established patient or non-North Memorial established patient in which the Nurse utilzes medically approved nursing protocols to determine urgency of the customer's needs, and appropriate level of care; clinical judgement; and clinical care coordination.The Nurse works towards providing clinical support and coordination to all North Memorial Health Programs. The Nurse maximizes the customer's health outcomes by utilizing standard protocols in triaging, coordinating, and communicating patient care needs. The Nurse executes the Standards of Nursing Practice including: assessment; nursing diagnosis; outcome identification; planning, implementation; and evaluation.The Nurse will provide education, advice, and facilitate communication between patients and North Memorial Health providers, clinics, and departments. At all times, the Nurse helps to foster a team-based, supportive, and collaborative care and work environment, including documenting within the electronic medical record. The scope of practice includes the care of neonates, infants, pediatrics young adults, and older adults throughout the life cycle.

Requirements

Education

• Graduate from an accredited school of Nursing

Experience

• 3+ years of nursing experience in a hospital, acute care or clinic setting required.
• Experience with EPIC Electronic Health Record preferred.

Knowledge, Skills and Abilities

• Typing test minimum 40+ WPM required.
• Skilled in Microsoft Word, Excel, and Outlook email or similar email software
• High speed internet required (unable to support satellite internet)
• Ability to provide telephone nursing assessment of the actual or potential health needs of an individual and provide nursing care such as teaching, counseling, case finding and referral to other health resources and evaluates these actions.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of drugs and their indication, contraindications, dosing, side effects and proper administration.
• Knowledge of nursing theory and practice.
• Knowledge of patient evaluation and triage procedures.
• Ability to listen, observe, assess, and record symptoms, reactions, and progress.
• Ability to balance, prioritize work in a rapidly changing environment.
• Works well independently in addition to being skilled in interdisciplinary collaboration.
• Demonstrates effective written and oral communication.

Licensure/Certification

• Current licensure as RN in State of Minnesota

Work Group: Care Access

Hourspertwoweekpayperiod: 56

Shift: Day/Evening/Night 8 & 12 hours

Call Requirement: None

Remote or On-site:Remote- Must live in MN or WI

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:ACCESS ($39.14 - $50.84), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

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North Memorial Health

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