RN Call Center - Evening/Night Shift

10000 Sanford; United States; Sur place; USD 44 000 - 66 000; Plein temps

Avantages offerts par ce poste

Sign on Bonus

Résumé du poste

Sanford Health in the United States is seeking a nurse to deliver telehealth triage and care coordination via phone. The role requires a registered nurse with strong assessment and decision-making skills, plus experience with electronic medical records and patient education.

Shift pattern includes Fri-Sun 3pm-11pm and 11pm-7am with days off after a 5-shift block; sign-on bonus of $10,000; comprehensive benefits and opportunities to impact patient access to care.

Qualifications

• Bachelor’s degree in nursing preferred.
• Currently holds an unencumbered RN license in the state of practice; multi-state licensure as needed.
• Needs and maintains BLS, ACLS, and PALS certifications.

Responsabilités

• Provide telephone triage and patient education using established nursing protocols.
• Assess symptoms, provide recommendations, and coordinate care with providers.
• Document health information accurately in the EMR.
• Support continuity of care and guide patients to appropriate services.
• Engage in crisis intervention following established protocols.

Connaissances

EMR documentation

Clinical assessment

Critical thinking

Phone triage

Formation

Bachelor’s Degree in Nursing (preferred)

Outils

EMR systems

Description du poste

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Varied Shifts (United States of America) Scheduled Weekly Hours: 20 Compensation: Salary Range: $32.00 - $48.00 Union Position: No Department Details

The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams.

Position Details

This position offers 5 shifts, then 9 days off. Shifts: Fri, Sat Sun (3p-11pm) Mon & Tues (11p-7am) - Flex up hours for coverage Holiday Requirement: 3 holidays per year Weekend requirement: Every other Fri, Sat, Sun

Comprehensive Benefits

• $10,000 Sign on Bonus

What We’re Looking For

• Minimum of 3 years of nursing experience required
• Strong assessment, critical thinking, and decision-making skills
• Proficiency in electronic medical record (EMR) documentation

Why Join Us

• Utilize your nursing expertise in a phone-based, patient-focused care setting
• Be part of a supportive and collaborative nursing team
• Make a meaningful impact by guiding patients to the right level of care
• Competitive pay and comprehensive benefits

Summary

Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.

Job Description

• Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity.
• Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation.
• Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
• Provides educational and resource referrals based on patient needs.
• Instructs patients in an articulate and professional manner based on expressed needs and available resources.
• Demonstrates awareness of legal issues in all aspects of telephone triage.
• Documents health information accurately.

Qualifications

• Bachelor’s Degree in nursing preferred.
• Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
• Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
• Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
• Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS).
• Obtains and subsequently maintains additional required department specific competencies and certifications.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

About Us

• The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill.
• Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan.
• The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies.
• The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties.
• Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.
• Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care.
• As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies.
• The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities.
• Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.