Ritual Coffee Roasters Catering Lead San Francisco, CA

Kaizen Lab Inc.; San Francisco (CA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Subsidized medical insurance

Dental insurance

Paid time off

Paid sick days

401k matching

Job summary

Kaizen Lab Inc. is seeking a Catering Lead to ensure smooth operations at catering events and provide exceptional customer service. You will collaborate closely with the Catering Manager and engage with clients, maintaining high standards of coffee quality and event execution.

The ideal candidate will have at least one year of experience in a cafe or similar role, possess excellent communication skills, and be flexible in adapting to event schedules. This position offers a dynamic work environment with a salary of $26/hour.

Qualifications

• Minimum 1 year experience in cafe, foodservice, or similar role.
• Approachable personality with high emotional intelligence.
• Proficiency with Google Drive and technology.

Responsibilities

• Collaborate with Catering Manager to support catering program.
• Manage operations at assigned catering events.
• Ensure high-quality service and maintain equipment.

Skills

Customer service

Communication skills

Problem-solving

Emotional intelligence

Flexibility

Tools

Google Drive

Catering equipment

Job description

The Ritual Coffee Catering Lead is the organized, flexible, and enthusiastic cafe team member that collaborates with oversight from the Catering Manager to ensure our catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department – to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.

Ritual’s Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine – event spaces, conferences, vineyards, offices, and backyards.

The Catering Lead works proactively with the Catering Manager to meet the scheduling needs of the catering department by working in catering for up to 29 hours a week. This position may work dynamically between shifts in the cafe and event‑related work. Event work includes but not limited to: managing the catering inbox, managing operations at specified events, working as a barista, and acting as the primary or secondary point‑person for clients and employees on‑site. These hours can be irregular, may sometimes require overtime, and may be very early or late in the day. They will maintain our great reputation for catering by delivering excellent customer service and high‑quality products at all events.

As our Catering Lead you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the success of our catering department, your co‑workers across departments, and the company as a whole. This role requires you to be actively jumping in and developing solutions where needed.

People who are not flexible, not ready to lead by example, or not open to feedback – need not apply. You are meant for this role if you are a collaborative problem solver and a self‑starter with a strong interest in and appreciation for coffee and people.

Ultimately, we are looking for someone who is inspired by creating unique experiences, has a talent for operations, coffee, and who is wholeheartedly enthusiastic about delivering the best customer service our clients have ever had. If this is you, we can’t wait to meet you!

Primary Responsibilities

• Collaborate with the Catering Manager to support and grow Ritual’s Catering program
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self‑reflection and an ongoing commitment to self‑growth, the growth in others, and the growth of the company
• Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description
• Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule
• Manage operations at assigned events—including setting up, loading and operating Ritual’s catering equipment
• Support the planning, execution, and management of catering events with the catering manager
• Maintain consistent communication with the Catering Manager leading up to and during events
• Uphold and enforce Ritual’s coffee and beverage quality standards at events
• As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
• Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
• Ensure that tools, equipment and inventory are organized and event‑ready
• Manage load‑in, set‑up, operation of Ritual’s catering equipment, and break down during events
• Maintain the catering inbox and inquiries as needed
• Help maintain a clean, organized space at the Ritual warehouse
• Ensure that post‑event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event
• Keep catering supplies organized and inventoried while in storage
• Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional
• Maintain friendly relationships with all vendors, placing and receiving orders as needed
• Report any malfunctioning pieces of the catering equipment to the catering manager

Qualifications

• Minimum 1 year experience in a cafe, foodservice, or similar role
• An approachable people‑person with a high level of emotional intelligence, patience, compassion and problem solving skills
• Excellent communication and teaching skills
• Love of coffee!
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology
• Availability: flexible to accommodate for the nature of events while maintaining scheduled shifts in cafes, on‑call for emergencies, ability to be on site at events
• Must be authorized to work in the United States (Required)
• Clean driving record and valid DL (Required)

Physical Requirements

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 75 pounds.
• Stand and move throughout the cafe/ office.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 75 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Be able to adeptly use restaurant equipment;
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Perform basic math and fractions to complete recipes;
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors, and employees of the organization.
• Understand and respond to staff and customer requests in a loud environment
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Occasional Travel may be required.
• Ability to drive

Compensation and Benefits

Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Catering Lead makes $26/hour, unless otherwise specified per event. Cafe‑based barista rates start at $18.25.

Classification & Supervision

Catering hours are variable and part time.

The Catering Manager will provide general supervision to the Catering Lead.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EEO Statement

Ritual Coffee Roasters Inc is an EEO Employer – M/F/Disability/Protected Veteran Status.