Risk Specialist, Issues and Events Management (US Card)

Capital One National Association; Richmond (VA); On-site; USD 74,000 - 85,000; Full time

Job summary

Capital One is seeking a Risk Specialist in the US Card Risk Event and Issues team to help manage and close out risk items across events and issues, from initial analysis to remediation and closure.

You will collaborate with risk managers, business leads, and Card Governance, gaining hands-on exposure to the lifecycle of risk items while contributing to process improvements in a dynamic, learning-focused environment.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Risk Management, Project Management, Process Management, or Banking Operations.
• Bachelor's Degree preferred; 2+ years in Risk Management, Project Management, Process Management, or Banking Operations.
• 1+ years of experience with G‑Suite documentation management.

Responsibilities

• Support Risk Event and/or Issue containment and remediation with guidance from senior teammates.
• Work with process owners, analysts, tech, and third parties to understand and address issues.
• Analyze and interpret Risk Event/Issue results to determine corrective actions.
• Coordinate and negotiate with teams to meet timelines and move remediation projects forward.
• Contribute to root-cause investigations and problem-solving for remediation projects.
• Maintain artifacts and entries in the system of record.
• Escalate situations to leadership in a timely manner.

Skills

Risk management

Project management

Process management

Banking operations

Education

High school diploma or GED

Bachelor's degree

Tools

G-Suite documentation management

Job description

Risk Specialist, Issues and Events Management (US Card)

As a Risk Specialist within the US Card Risk Event and Issues team you will join a collaborative environment focused on learning and contributing to our critical event and issue management processes. This role is designed for individuals eager to dive in and help close out existing items while building a strong foundation in risk management practices at Capital One.

You will work alongside experienced risk managers, business leads and Card Governance, gaining hands‑on experience with the entire lifecycle of an issue or event—from initial analysis and solution identification to execution and closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items.

We are looking for dedicated and disciplined professionals who are eager to learn and contribute to process improvements. You will use your communication and influencing skills by interacting with partners across various levels of the organization. Strong attention to detail and a desire to adapt to a dynamic environment are essential. This position is a foundational step, setting the stage for your personal career growth within Capital One.

General Responsibilities will include, but are not limited to:

• Supporting business customers through Risk Event and/or Issue containment and remediation, with guidance from senior team members.
• Working with internal process owners, analysts, tech, and third parties to understand and address issues.
• Assisting in the analysis and interpretation of Risk Event and/or Issue results to understand implications and determine appropriate corrective actions.
• Coordinating, influencing, and negotiating with various teams to ensure timelines are met and remediation projects move forward.
• Contributing to the investigation of root causes and problem‑solving for remediation projects.
• Maintaining artifacts, evidence, and entries into the system of record.
• Identifying and escalating situations to leadership in a timely manner.

Additional Responsibilities Include:

• Supporting process improvements aligned with desired customer outcomes.
• Developing subject matter expertise on the Issue & Event processes when representing the department in projects and other meetings.
• Understanding and utilizing Capital One’s Risk Management tools and systems.
• Assisting in drafting and delivering presentations using well‑reasoned information and cohesive data.
• Working collaboratively with your direct team and business partners, sharing tools, ideas, and expertise.

An Ideal Candidate Possesses:

• A strong desire to learn and contribute to a collaborative, cross‑functional team environment.
• Emerging problem identification, resolution, and analytical abilities.
• The ability to manage multiple tasks concurrently in a dynamic environment.
• An eagerness to learn about Risk Methodologies and corporate risk practices.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Risk Management, Project Management, Process Management, or Banking Operations

Preferred Qualifications:

• Bachelor's Degree
• 2+ years of experience in Risk Management, Project Management, Process Management, or Banking Operations
• 1+ years of experience with G‑Suite documentation management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $81,700 - $93,300 for Risk SpecialistRichmond, VA: $74,200 - $84,700 for Risk Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]