Risk Manager (US Card)

Information Technology Senior Management Forum; Richmond (VA); On-site; USD 138,000 - 173,000; Full time

Job summary

Capital One is seeking a Risk Manager for the Absolute Control Team (ACT). You will lead risk management efforts, drive AI-enabled control optimization, and collaborate with Operations, Tech, and Product to implement advanced risk solutions and governance across the organization.

You will design digital ecosystems, create video resources for training, and guide change management while ensuring adherence to SLAs and client commitments.

Qualifications

• Minimum 5 years in Process/Project/Risk Management.
• Minimum 3 years in Control Execution/Testing or Process Improvement.
• Minimum 2 years of cross-functional project leadership or indirect team lead.

Responsibilities

• Lead multi-faceted control improvement projects, including AI to optimize control authoring and dashboarding.
• Design, evolve, and maintain digital ecosystems to streamline governance and risk analytics.
• Create video content and multimedia resources using AI to explain risk concepts and train teams.
• Build cross-functional partnerships and execute change management roadmaps.
• Analyze data from control execution monitoring to develop actionable risk insights.

Skills

Risk management

Process management

Change management

Stakeholder communication

Data analytics

Education

High School Diploma

Bachelor’s degree (preferred)

Job description

As a Risk Manager on Capital One's Absolute Control Team (ACT), you will utilize your background in risk management, analysis, and process design to direct complex optimization initiatives for control testing and operations. Serving as a senior individual contributor or indirect team leader, you will drive modernization throughout our risk framework by implementing AI, constructing digital ecosystems, and developing video resources. You will collaborate with Operations, Tech, and Product units to roll out sophisticated risk solutions, provide change management roadmaps, and uphold Capital One's promise to fulfill 100% of our customer commitments. Furthermore, you will help manage the business execution of control testing by following operational workflows and meeting SLAs to satisfy the requirements of our internal clients.

The Absolute Control Team (ACT) serves as a strategic line of defense dedicated to strengthening "well managed" capabilities across Card and driving sustainable innovation through centralized risk mitigation support. We are tasked with executing controls on behalf of the business units we support. Currently, our team oversees 18 Key Business Processes and more than 210 control reports, leveraging a combination of onshore and offshore resources to manage daily execution. Regularly capturing insights is vital to sustaining process health and maintaining a continuous feedback loop.

Responsibilities

• Drive Next-Gen Control Improvement: Lead multi-faceted process improvement projects for control testing, including leveraging AI to optimize control authoring, control repair, and real-time dashboarding.
• Build & Maintain Digital Ecosystems: Design, evolve, and maintain digital ecosystems, tools, templates, and job aides that streamline well-managed governance, reporting, and proactive risk analytics.
• AI & Multimedia Content Creation: Create engaging video content and multimedia resources leveraging AI and modern digital tools to simplify complex risk concepts, train teams, and improve control execution across the organization.
• Change Management & Relationship Building: Build strong cross-functional partnerships and execute change management roadmaps to influence, align, and onboard stakeholders to modernized risk processes.
• Insights & Control Operations Support: Gather, interpret, and leverage data/insights from control execution monitoring (such as the Absolute Control / ACT framework) to develop actionable recommendations that elevate our risk profile and optimize business results.
• Cross-Functional Collaboration: Partner seamlessly across multiple levels and organizations (Product, Tech, Operations, Enterprise Risk) to achieve strategic objectives and execute initiatives for new controls and products.
• Indirect Leadership & Guidance: Provide subject matter expertise and indirect leadership/mentorship to project teams and onshore/offshore execution partners, setting clear expectations and fostering a culture of continuous improvement.
• Strategic Influence & Change Management: Proven ability to build relationships, influence partners without direct authority, and guide organizations through change management execution and process adoption.
• Tech & AI Fluency: A deep curiosity for emerging technologies; able to harness AI capabilities for control authoring, video creation, and dashboarding. You can translate technical concepts between Product, Tech, and Operations teams to drive consensus.
• Process & Digital Innovation: Experience designing and maintaining digital ecosystems, workflows, and automated reporting solutions that modernize traditional control testing and risk frameworks.
• Curiosity & Problem Solving: A willingness to challenge the status quo, think outside the box, and advocate for transformative risk and control solutions.
• Results Focus: A bias for action and familiarity with scaled agile or iterative frameworks to test, learn, and deliver sustainable business outcomes quickly.
• Communication & Storytelling: Strong ability to create multimedia content (including AI-generated video), deliver impactful presentations, and translate complex data into compelling risk narratives for leadership.
• Analytical Mindset: Skilled at leveraging data to identify process bottlenecks, evaluate risk leverage points, and demonstrate the ROI of risk management investments.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 5 years of experience in Process Management, Project Management, or Risk Management
• At least 3 years of experience in Control Execution, Control Testing, or Process Improvement
• At least 2 years of experience leading cross-functional projects or acting as an indirect team lead/senior contributor

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of experience in risk, audit, or consulting for modernized cloud-based technology solutions
• Experience leveraging AI tools for content creation, control repair/authoring, or process automation
• 3+ years of experience in Process or Project Management driving enterprise change initiatives
• 2+ years of experience working directly with Product and Technology teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full- time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and references the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Risk Manager

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at Capital One Careers website. Eligibility varies based on full or part- time status, exempt or non- exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non- discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug- free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23- A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).