Risk Coordinator | Patient Advocate

Harboroaks; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Harboroaks is seeking a Risk Coordinator to support the Risk and Quality Departments in maintaining a safe and compliant environment for patients, staff, and visitors. You will assist in executing the risk management program, lead incident investigations, and analyze data to identify potential risks.

The role requires collaborating across departments to develop corrective action plans, streamline incident reporting, and support continuous quality improvement initiatives.

Qualifications

• Experience with regulatory surveys (CARF, Joint Commission, CMS) preferred.
• CPR and de-escalation/restraint certification required.
• High school diploma or equivalent required; clinical degree preferred.

Responsibilities

• Assist the Risk and Quality Directors in execution of the risk management program.
• Promote a culture of safety by encouraging incident reporting.
• Lead investigations following incidents, complaints, grievances.
• Collaborate with departments to streamline incident reporting processes.
• Identify risks that could potentially harm patients, staff, or visitors.
• Coordinate incident data collection and analysis across the facility.
• Develop corrective action plans with facility leaders to address regulatory vulnerabilities.
• Assist with Quality Council, policies reviews, Safety Committee, and data analytics.
• Record minutes and distribute material for Risk, Quality, and Performance Improvement meetings.
• Complete safety rounds and participate in leadership rounding, reporting results and actions to leaders and Acadia corporate office.
• Coordinate staff training to ensure regulatory compliance; track and report Risk and QAPI projects.

Skills

Attention to detail

Proactive

Data analysis

Incident investigations

Cross-functional collaboration

Education

Associate or Bachelor's degree in clinical healthcare

High school diploma

Job description

Overview

We are seeking a detail-oriented and proactive Risk Coordinator to join our team and support the Risk and Quality Departments in maintaining a safe and compliant environment for patients, staff, and visitors. In this role, you will assist in executing the risk management program, lead incident investigations, and analyze data to identify potential risks. The Risk Coordinator will collaborate across departments to develop corrective action plans, streamline incident reporting, and support continuous quality improvement initiatives.

PURPOSE STATEMENT:

Provides support to the Risk and Quality Departments, both at an administrative level and for the collection, analysis, and coordination of assigned data and the completion of incident investigations and all related processes and procedures.

Responsibilities

ESSENTIAL FUNCTIONS:

• Assist the Risk and Quality Directors in all areas of execution regarding the risk management program throughout the facility.
• Promote a culture of safety by encouraging incident reporting.
• Lead investigations following incidents, complaints, grievances.
• Collaborate with employees to streamline the incident reporting process making it more effective and efficient.
• Identify risks that could potentially result in harm to patients, staff, or visitors.
• Coordinate incident data collection and analysis from all departments within the facility.
• Coordinate the development of corrective action plans for the resolution of areas of regulatory vulnerability or those which could compromise patient safety in collaboration with other facility leaders.
• Assist leadership with building sustainable and repeatable processes for Quality Council, policies and procedure review, Safety Committee, safety and incident data analytics, and internal reports.
• Responsible for compiling and distributing material prior to Risk, Quality, and Performance Improvement meetings, Governing Board, Quality Council, Medical Executive Committee, and other meetings as assigned, as well as recording the minutes.
• Serve as a visible, engaged, and dynamic team member.
• Complete safety rounds, participate in leadership rounding, and submit results/corrective actions to facility leaders and Acadia corporate office, as directed.
• Responsible for department records management.
• Assist with coordinating and training activities for facility staff to ensure compliance with regulatory agencies, as needed.
• Assist with the coordination of Risk Management and QAPI programs, as requested.
• Track Risk and Quality/QAPI projects as assigned throughout the facility,

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Associate or Bachelor's degree within a clinical healthcare field such as nursing or counseling preferred.
• Experience with CARF, DEA, Joint Commission, or CMS surveys, as required by service line(s) supported

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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