Rising IT Incident Manager

ASM Research, An Accenture Federal Services Company; Lansing (MI); On-site; USD 62,000 - 106,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an Incident Manager to oversee the end-to-end lifecycle of IT incidents in a highly regulated federal environment, coordinating cross-functional teams to triage incidents by impact and urgency and ensuring rapid restoration of mission-critical services.

The role emphasizes governance, incident logging, escalation, and communications, with responsibilities for post-incident reviews, runbooks, and continuous improvement of workflows,

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant work experience.

Responsibilities

• Lead coordination of incident response across infrastructure, application, security, and service desk teams using structured incident management workflows and ITIL-aligned practices.

Skills

Incident management

ITIL

Communication

Problem solving

Stakeholder coordination

Vendor coordination

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, seeks an Incident Manager to oversee the end-to-end lifecycle of IT incidents in a highly regulated federal environment, coordinating cross-functional teams to triage incidents by impact and urgency and ensuring rapid restoration of mission-critical services.

The role emphasizes governance, incident logging, escalation, and communications, with responsibilities for post-incident reviews, runbooks, and continuous improvement of workflows,