Riding Academy Coach

Manchester Harley-Davidson; Manchester (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A motorcycle dealership is seeking a Riding Academy Coach in Manchester, NH, to manage the Riding Academy program. Responsibilities include operating classes, coordinating logistics, and promoting the New Rider Course. Candidates must have a high school diploma, a motorcycle endorsement, and at least two years of riding experience. Excellent communication and customer service skills are essential, along with the ability to work flexible hours. This role requires a passion for motorcycling and an enthusiastic personality.

Qualifications

• Current valid driver’s license with motorcycle endorsement required.
• Minimum of 2 years of motorcycle riding experience required.
• Excellent verbal and written communication skills.

Responsibilities

• Handle all operational aspects and logistics for the classes.
• Assist staff in promoting the New Rider Course.
• Coordinate maintenance/repair/safety checks of the training fleet.

Skills

Communication skills

Customer service skills

Motorcycle riding experience

Motorcycle maintenance knowledge

Detail-oriented

Self-motivation

Education

High school diploma or equivalent

Job description

Job Title

Riding Academy Coach

Department

Riding Academy

Supervisor

General Manager

Summary Description

The Riding Academy Coach will be responsible for operating an efficient, effective Riding Academy program in compliance with all state regulations, Harley-Davidson and Motorcycle Safety Foundation (MSF) standards as well as providing a welcoming environment for students/customers. The Riding Academy Coach will accomplish these objectives through planning, organizing, training, coordinating, and measuring the activities of the department and students.

Duties and Responsibilities

• Handle all operational aspects and logistics for the classes including the classroom, training range, storage space, equipment, materials, reservations and scheduling.
• Assist staff in helping the dealership to promote the New Rider Course.
• Coordinate the maintenance/repair/safety checks of the Riding Academy training fleet.
• Complete all required training.
• Coach/assist staff on how to handle inquiries and sell the New Rider Course.
• Market the Riding Academy New Rider Course to potential students, both over the phone and in the dealership.
• Adhere to all governing regulations and ensure proper liability insurance has been obtained.
• Ensure all fleet bikes are correctly registered.
• Track and report program results.
• Enter test scores and incident information into the Student Management System after each class.
• Complete and submit regulatory paperwork.
• Be knowledgeable of needs and considerations of all stakeholder groups.
• Perform other related duties as assigned or requested.

Qualifications & Job Requirements

• High school diploma or equivalent.
• Current valid driver’s license with motorcycle endorsement required.
• Currently ride motorcycles on a frequent and routine basis.
• Minimum of 2 years of motorcycle riding experience required.
• Successful motor vehicle background check and pass a drug screen.
• Passion for the motorcycling lifestyle and riding community.
• Sincere desire to share the joy of riding motorcycles.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner.
• Must have the ability to relate with a broad customer base.
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed, while being calm, patient and focused.
• Be self-motivated, detail-oriented, positive, driven and helpful.
• Knowledge of applicable laws/policies/principles/etc.
• Ability to work a flexible schedule including weekends, holidays, and evenings required.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push a 500+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.