Rides & Route Dispatcher - Growth, Benefits & Mentoring

MTM, Inc; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

401(k) with company match

Paid Time Off and Holidays

Job summary

MTM, Inc is seeking a Dispatcher to direct day-to-day route and trip operations from the Phoenix office. The role involves organizing trips, assisting drivers, and coordinating with providers to ensure safe, on-time performance.

You will monitor communications, document incidents, and report issues to the manager. The position requires a high school diploma, call center experience, and strong organizational skills.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED or equivalent.
• 1 year Call Center experience.
• 6 months Customer Service experience.
• 2+ years in transportation routing, dispatching, scheduling preferred.
• 1 year experience with the applicable transit scheduling system preferred.

Responsibilities

• Assist with phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide directions and assistance to drivers for destinations.
• Assist drivers and transportation providers with scheduling issues.
• Maintain communication with transportation providers.
• Record incidents and provider no-shows or on-time performance.
• Inform providers of next-day trips and new trips.
• Monitor radio, phones and on-road service quality.
• Record departure times, destinations and return times.
• Provide feedback on drivers’ performance.

Skills

Typing

GPS/GIS

Communication

Organization

Scheduling software

Two-way radio

MS Word/Excel

Education

High School Diploma or GED

Tools

Transit scheduling system

Job description

MTM, Inc is seeking a Dispatcher to direct day-to-day route and trip operations from the Phoenix office. The role involves organizing trips, assisting drivers, and coordinating with providers to ensure safe, on-time performance.

You will monitor communications, document incidents, and report issues to the manager. The position requires a high school diploma, call center experience, and strong organizational skills.