RIA Senior Specialist

New York Life Insurance Co.; New York (NY); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Fully remote

Job summary

Eagle Strategies LLC, a wholly owned subsidiary of New York Life, is a premier investment advisory firm headquartered in New York City. This RIA Senior Specialist role focuses on providing outstanding customer service by handling calls for advisers and clients across product lines, and ensuring accurate processing and compliance in a fast-paced environment.

You will learn multiple systems, support advisers and staff, mentor new hires, and contribute to process improvements while adhering to

Qualifications

• Bachelor’s Degree required.
• 1-2 years of relevant experience.
• Holds Series 7 or is a subject matter expert in Eagle core processing functions.
• Knowledge of the managed account industry.
• Proficiency with Microsoft Office.
• Strong customer service skills and comfort with inbound/outbound calls.
• Schedule flexibility and strong work ethic.

Responsibilities

• Handle incoming calls on all product types (stocks, bonds, mutual funds).
• Learn and maintain a strong working knowledge of multiple systems, products and services and provide overflow assistance for processing areas.
• Provide subject matter expertise for Weathscape and Envestnet platforms to advisers, peers, management and key business stake holders.
• Provide subject matter expertise in one of our competencies (e.g. New Business, Cashiering, Goal Mods).
• Assist management to educate and train new hired staff.
• Handle escalated cases from advisers submitted through junior staff or assigned by management.
• Take on multiple job responsibilities such as money movement, transfers, correspondence etc.
• Proactively identify process improvements and work with Manager to implement solutions to build efficiencies and increase productivity.
• Proactively respond to inquiries from Eagle Strategies Advisors.
• Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise.
• Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently.
• Identify and resolve operational and compliance issues that may arise during daily activities.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelors Degree

Tools

Microsoft Office

Job description

Business/Role Overview

Eagle Strategies LLC is a Registered Investment Adviser and a wholly owned subsidiary of New York Life, one of the world’s largest mutual insurers with more than 170 years in the industry. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders.

Job Requisition ID: 95113

Location Designation

Fully Remote

Business/Role Overview

Eagle Strategies LLC is a Registered Investment Adviser and a wholly owned subsidiary of New York Life, one of the world’s largest mutual insurers with more than 170 years in the industry. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders.

Eagle Strategies has over 90 investment professionals who can act as an extension of our Financial Advisors’ team. We provide comprehensive investment advisory and financial planning capabilities along with offering arrays of innovative solutions and is headquartered in New York City.

This is a very structured position that includes learning and communicating operational/legal procedures, multiple systems and financial industry policies while working in a fast-paced environment. Additional duties and tasks (processing, special projects, etc.) will be required dependent upon business needs.

Learn the inner workings of an RIA at a 176-year-old fortune 100 company from the ground up. Go on a career journey to acquire skillsets, industry licensing and other professional credentials along the way.

The RIA Senior Specialist will be responsible for providing outstanding customer service by handling incoming calls from our Eagle Adviser, their staff and from clients. Incoming calls will come across two different telephone queues which include the client line and Eagle Adviser line consisting of product & account information, investment and account performance, and financial processing requests.

Role Overview

What You’ll Do

• Handle incoming calls on all product types (stocks, bonds, mutual funds)
• Learn and maintain a strong working knowledge of multiple systems, products and services and provide overflow assistance for processing areas.
• Provide subject matter expertise for Weathscape and Envestnet platforms to advisers, peers, management and key business stake holders.
• Provide subject matter expertise in one of our competencies (i.e. New Business, Cashiering, Goal Mods)
• Assist management to educate and train new hired staff.
• Handle escalated cases from advisers submitted through junior staff or assigned by management.
• Ability to take on multiple job responsibilities such as money movement, transfers, correspondence etc.
• Proactively identify process improvements and work with Manager to implement the solutions in an effort to build efficiencies and increase productivity
• Proactively respond to inquiries from Eagle Strategies Advisors
• Assist the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise
• Work with Eagle Strategies business partners to ensure that technology workflows are operating correctly and efficiently
• Identify and resolve operational and compliance issues that may arise during daily activities

What You’ll Bring

• Bachelor’s Degree
• 1-2 years of relevant experience
• Holds Series 7 or is a Subject Matter expert in very specific Eagle core processing functions
• Knowledge of the managed account industry
• Proficiency with Microsoft Office
• Strong customer service skills and comfort with inbound/outbound calls
• Schedule flexibility and strong work ethic

Pay Transparency

Salary Range: $51,500-$73,500

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers of www.NewYorkLife.com.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Job Requisition ID: 95113