RIA Operations Specialist

New York Life Insurance Co.; New York (NY); On-site; USD 41,000 - 59,000; Full time

Job summary

New York Life Insurance Company, via Eagle Strategies LLC, is seeking a Wealth Management support specialist. The role focuses on learning multiple systems, supporting advisors and clients, and driving efficiencies in operations within a Fortune 100 company.

The position offers exposure to managed accounts, ongoing professional development, and potential license designations over time, with a base salary in a structured pay band and discretionary bonuses.

Qualifications

• Bachelor’s Degree; Finance or Business discipline preferred.
• 0-1 years of relevant client service experience.
• Interest in wealth management/managed accounts industry.
• Proficiency with Microsoft Office.
• Ability to operate in a fast-paced, customer service environment.
• Strong organizational, time management, and interpersonal skills.
• Ability to work collaboratively to achieve team objectives.
• Broker-dealer, RIA, or wealth management experience a plus.
• Series 7 or able to obtain within 6 months of hiring date.

Responsibilities

• Learning and maintaining a strong working knowledge of multiple systems, products, and services.
• Providing subject matter expertise for third-party investment platforms to advisors, clients, and key business stakeholders.
• Identifying process improvements and implement solutions to build efficiencies and increase productivity.
• Responding to inquiries from Eagle Strategies Advisors.
• Assisting the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise.
• Adhere to a daily schedule dependent on business needs.

Skills

Customer service

Communication

Team collaboration

Education

Bachelor’s Degree in Finance or Business

Tools

Microsoft Office

Job description

Business/Role Overview

Eagle Strategies LLC is a Registered Investment Adviser and wholly owned subsidiary of New York Life Insurance Company. As part of New York Life’s Wealth Management division, Eagle Strategies has a long history and passion for career development, innovation, collaboration, and diversity, equity and inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Eagle Strategies provides retail investment advisory services through about 1,250 affiliated investment advisor representatives (IARs) and more than $20B in assets under management (AUM). Eagle IARs provide comprehensive investment advisory and financial planning capabilities. Through our "protection first" planning philosophy and backed by solutions that leverage New York Life’s financial strength and mutuality, our advisors can tailor a plan to help their clients reach their long-term goals and withstand unforeseen fluctuations through insurance, annuities, brokerage (including stocks, bonds, mutual funds, and specialty asset classes), and other products.

We believe the best financial solutions are built when an advisor has a thorough understanding of their clients’ current financial picture and their short- and long-term goals. Our advisors assess their clients’ needs and identify appropriate solutions that put their clients on a path toward achieving their financial dreams and aspirations over the client's lifetime – from wealth-building to retirement to legacy.

The RIA Specialist will become proficient in one to two core competencies of our managed account and trading platforms. The Specialist will take incoming calls from Eagle Advisors, their staff, and clients and act as a partner to facilitate transactions requests and account administration.

This role provides a rare opportunity to learn the inner workings of the wealth management division of a 176-year old, Fortune 100 company. During your career, you can complete internal and external courses and earn industry licenses and designations that will, over time, enable you to move to roles with increasing responsibilities.

What You'll Do

• Learning and maintaining a strong working knowledge of multiple systems, products, and services
• Providing subject matter expertise for third-party investment platforms to advisors, clients, and key business stakeholders
• Identifying process improvements and implement solutions to build efficiencies and increase productivity
• Responding to inquiries from Eagle Strategies Advisors
• Assisting the Internal Consultant and Portfolio Specialist Teams with new cases by providing operational expertise
• Adhere to a daily schedule dependent on business needs.
• Required reporting of personal brokerage accounts and those of your household (i.e., if living with a parent or guardian).

What You'll Bring

• Bachelor’s Degree; Finance or Business discipline preferred
• A minimum of 0-1 years of relevant experience in client service
• Interest in the wealth management/managed account industry
• Proficiency with Microsoft Office
• Proven ability to operate in a fast-paced, customer service environment.
• Demonstrated organizational, time management, and interpersonal skills.
• Ability to work collaboratively to achieve team objectives
• Broker-dealer, RIA, or wealth management experience a plus
• Series 7 or able to obtain within 6 months of hiring date

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Level: LEVELCS2

Pay Transparency

• Salary Range: $41,000-$58,500
• Overtime eligible: Nonexempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location.
• Additionally, employees are eligible for an annual discretionary bonus.
• In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life,please visit the Careers page of www.NewYorkLife.com.