Rheumatology Territory Account Specialist – Omaha / Lincoln

Novartis; Omaha (NE); Remote; USD 95,000 - 140,000; Full time

Job summary

Novartis is seeking a Territory Account Specialist to lead field-based and remote engagements with key accounts and HCPs across an assigned geography. The role focuses on improving patient outcomes through personalized, strategic account management and access support, with significant travel within the territory.

The TAS will partner with internal teams, apply market insights, and leverage omni-channel strategies to drive demand and support pull-through while navigating complex healthcare

Qualifications

• Bachelor's degree required from 4-year college or university.
• Experience with large, geographically dispersed sales teams within last 5 years.
• Proven track record of high performance in complex sales environments.
• Self-starter with analytical abilities and ethical leadership.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning priorities to drive product demand and patient outcomes.
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply knowledge of market, competition, and cross-functional dynamics to anticipate opportunities and respond to challenges.
• Use territory data and market trends to uncover local insights and lead customer engagements—virtual or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions.
• Deliver real-time access support and work with Patient Specialty Services to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach.

Skills

Large account selling

Field leadership

Analytical skills

Territory navigation

Education

Bachelor's degree

Job description

Job Description Summary

#LI-Remote

This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement.

Job Description

Key Responsibilities:

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Essential Requirements:

• Bachelor’s degree required from 4-year college or university.
• Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Proven track‑record of consistent high‑performance, and well‑versed in navigating and successfully selling to large accounts and key customers.
• Self‑starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license.

Desirable Requirements:

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical