Rheumatology Practice Ops Leader: Growth & Impact

One Rheumatology: Clifford Stermer, M.D.; Palm Beach Gardens, FL, United States; Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

401(k) with employer matching

Health insurance

Paid time off

Early finish on Fridays

Professional development opportunities

Zusammenfassung

One Rheumatology is seeking an experienced Office Manager to lead daily operations, strengthen financial performance, grow the team, and implement scalable systems.

This senior role oversees non-clinical operations, revenue cycle management, reporting, HR, and compliance while delivering exceptional patient experiences and maintaining high professional standards.

Qualifikationen

• Minimum five years of medical office management or healthcare operations experience.
• Experience managing a specialty medical practice.
• Advanced proficiency in eClinicalWorks.
• Strong Revenue Cycle Management and medical billing experience.
• Experience preparing monthly financial and operational reports.
• Microsoft 365 administration experience.
• HR experience including hiring, onboarding, payroll, benefits, and performance management.
• Knowledge of HIPAA, OSHA, Medicare, and healthcare compliance.
• Excellent leadership, organization, communication, and problem-solving skills.

Aufgaben

• Oversee all non-clinical operations, including practice administration, HR, revenue cycle oversight, and financial reporting.
• Manage daily front-office and back-office operations, scheduling, patient flow, referrals, and office workflows.
• Oversee revenue cycle, claims, denials, aging, and collections; reduce revenue leakage.
• Prepare monthly financial and operational reports for leadership; analyze variances and KPIs.
• Lead HR activities: hiring, onboarding, payroll, benefits, performance management; develop staff.
• Maintain HIPAA, OSHA, and payer compliance; track licenses and credentialing.

Kenntnisse

eClinicalWorks ECW

Revenue Cycle Management

Microsoft 365 administration

HR / People management

Healthcare operations

Leadership

Ausbildung

Tools

eClinicalWorks

Weave

Microsoft 365

Jobbeschreibung

Specialty Medical Practice Office Manager

One Rheumatology | Palm Beach Gardens, Florida

Salary : $80,000 per year, based on experience, plus performance-based bonus opportunities.

Job Type: Full-time

Work Location: In person

About One Rheumatology

One Rheumatology is a rapidly growing independent specialty practice dedicated to providing compassionate, evidence-based care for patients with autoimmune and inflammatory conditions. Our services include rheumatology, infusion therapy, clinical research, weight management, and VIP patient programs.

We are seeking an experienced, hands-on Office Manager to lead daily operations, strengthen financial performance, develop our team, and help build the systems and processes that support continued growth.

Position Summary

The Office Manager oversees all non-clinical operations of the practice, including practice administration, Human Resources, revenue cycle oversight, financial reporting, technology administration, compliance, and patient experience.

This is a senior operational leadership role requiring advanced experience with:

• eClinicalWorks (ECW)

• Revenue Cycle Management (RCM) and medical billing

• Monthly financial reporting

• Microsoft 365 administration

• Human Resources

• Specialty medical practice operations

• The ideal candidate is proactive, highly organized, financially minded, and committed to continuous improvement.

• Key Responsibilities

Practice Operations

• Oversee daily front-office, back-office, and administrative operations.

• Manage scheduling, patient flow, referrals, messaging, and office workflows.

• Optimize provider and infusion scheduling capacity.

• Monitor key operational metrics including no-shows, productivity, patient wait times, and appointment utilization.

• Develop and maintain standard operating procedures (SOPs).

• Identify workflow improvements and implement operational efficiencies.

eClinicalWorks & Technology

• Serve as the practice’s primary eClinicalWorks administrator.

• Manage templates, workflows, scheduling configuration, reporting, user permissions, and troubleshooting.

• Train staff on ECW best practices.

• Administer Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, licensing, user access, and onboarding/offboarding.

• Support technology upgrades and system integrations.

Revenue Cycle Management & Billing

• Oversee the revenue cycle from scheduling through collections.

• Monitor claims, denials, aging reports, reimbursements, and accounts receivable.

• Identify and reduce revenue leakage.

• Oversee insurance verification, referrals, prior authorizations, and patient financial workflows.

• Work closely with billing partners to improve collections and financial performance.

Monthly Financial Reporting

• Prepare monthly operational and financial reports for leadership, including:

• Revenue and collections

• Accounts receivable and denial trends

• Provider productivity

• Appointment utilization

• Infusion performance

• Payroll and staffing costs

• Practice expenses and budget variances

• Key performance indicators with recommendations for improvement

Human Resources & Leadership

• Recruit, hire, onboard, and supervise administrative and clinical support staff.

• Manage payroll, benefits, PTO, employee documentation, and performance reviews.

• Coach and develop team members while fostering a positive, accountable workplace culture.

• Lead staff meetings and support ongoing professional development.

Compliance & Specialty Operations

• Maintain compliance with HIPAA, OSHA, Medicare, and payer requirements.

• Track staff licenses, certifications, and credentialing.

• Support audits and regulatory documentation.

• Oversee infusion scheduling, authorizations, payer portals, and copay assistance workflows.

Patient Experience

• Ensure exceptional patient service across all communication channels.

• Oversee phone, portal, and EHR messaging workflows.

• Support and maintain the One Rheumatology VIP patient program.

Qualifications Required

• Minimum five years of medical office management or healthcare operations experience.

• Experience managing a specialty medical practice.

• Advanced proficiency in eClinicalWorks.

• Strong Revenue Cycle Management and medical billing experience.

• Experience preparing monthly financial and operational reports.

• Microsoft 365 administration experience.

• Human Resources experience, including hiring, onboarding, payroll, benefits, and employee performance management.

• Knowledge of HIPAA, OSHA, Medicare, and healthcare compliance.

• Excellent leadership, organizational, communication, and problem-solving skills.

Preferred

• Rheumatology or infusion-center experience.

• Experience with prior authorizations, payer portals, and copay assistance programs.

• Medical billing, coding, or practice management certification.

• Experience with Weave or similar patient communication platforms.

Benefits

• Competitive salary of $70,000–$95,000, based on experience.

• Performance-based bonus opportunities.

• 401(k) with employer matching.

• Health insurance.

• Paid time off.

• Early finish on Fridays.

• Employer-sponsored attendance at role-specific conferences and continuing education programs related to medical practice management, eClinicalWorks, Revenue Cycle Management, Human Resources, and specialty healthcare operations.

• Professional development and leadership growth opportunities.

Why Join One Rheumatology?

• At One Rheumatology, we’re building a Center of Excellence for Autoimmune Care. We combine the personalized culture of an independent practice with innovative technology, operational excellence, and an unwavering commitment to patient care.
• This is an opportunity to join a growing organization where your leadership will directly influence the future of the practice, while providing a clear pathway into senior operational leadership.