RGM Manager

Lindt & Spruengli (USA) Inc.; Stratham (NH); On-site; USD 108,000 - 137,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. seeks an experienced RGM Manager of Customer Planning to implement channel-level RGM, collaborate with Sales on customer plans, and optimize promotion strategies.

You will own monthly forecasts, trade spend insights, and TPM enhancements for the National Grocery channel while driving analytics-driven decisions. Ideal candidates bring 5+ years in pricing/promotion within CPG, 1+ years of leadership, and strong analytical, communication, and project-management skills.

Qualifications

• 5+ years in pricing and/or promotion management in CPG
• 1+ years of management experience preferred
• Strong commercial acumen in RGM, Sales or Commercial Finance preferred

Responsibilities

• Implement RGM principles at channel level and partner with Sales on customer plans
• Forecast monthly sales for National Grocery channel and manage TPM data inputs
• Lead promotions optimization and develop tools for promotional analytics
• Develop customer reporting and dashboards for KPI tracking and risk/opportunity monitoring
• Coach and mentor RGM Analysts and drive process improvements

Skills

Pricing & Promotion

RGM

Sales Analytics

Leadership

Education

Bachelor’s Degree

MBA preferred

Tools

TPM system

Job description

Who We Are At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

The RGM Manager of Customer Planning will report directly into the Senior RGM Manager and be responsible for implementing the RGM principles at the channel level, including direct customer facing responsibility. Responsibilities will focus on partnering with the Sales organization to assist with translating the strategy into customer specific plans, while staying within promotion guidelines. The RGM Manager will be responsible for sales forecasting, customer planning, promotion planning and optimization, competitive analysis, and customer sales analytics for the National Grocery channel. The RGM Manager will support larger scale RGM initiatives and process improvements.

Essential Job Functions & Responsibilities:

Management and Role Development

• Responsible for implementing the RGM principles at the channel level.
• Partner with the commercial business to continuously evolve the sales planning process and embed the RGM approach and mindset.
• Manage and provide guidance to their direct reporting team of RGM Analysts.
• Facilitate RGM awareness through ongoing education across the Sales organization.
• Partner with customers to directly influence customer strategy within the National Grocery channel
• Support executional learning and development plans, administrative tools and processes.

Sales Forecasting

• Conduct monthly sales forecasting for Lindt’s top customers for National Grocery channel; validate and consolidate direct reports’ customer specific forecasts.
• Partner with Sr. RGM Manager through the S&OP process and be the expert on the channel sales forecast with relevant analytics and insights.
• Track deltas to monthly submissions and enter/update sales forecast volumes and customer events/plans; proactively analyze and recommend solutions to gaps identified
• Direct customer responsibility for one top customer, forecasting annual POS, shipment, and trade spend with sales account managers
• Fully represent Sales inputs in planning needs amongst the Finance, Trade, and Planning teams.
• Improve trade spend visibility and forecasting and incorporate into the sales planning process to continuously optimize Channel investments
• Continue to evolve the Trade Promotion Management (TPM) system to be leveraged for stronger and faster revenue management and analytics driven decision making for the National Grocery channel.
• Conduct monthly Sales Forecasting review with direct reports

Promotion Optimization

• Lead customer sell-in of optimized promotional constructs, establishing direct contact and proactively creating effective selling stories for key optimization initiatives.
• Draw upon prior experience to partner with Sales team on understanding customer strategies and promotional plans.
• Support in development of new tools for promotional analytics specific to the channel.
• Provide training and support to Sales Account Managers with promotional planning, sharing new ideas and supporting change initiatives.
• Proactively run and evaluate promotional event scenarios identifying impact to top and bottom-line results.
• Manage total channel promotional events to optimize for sales lift, revenue, profit and margin
• Partner with Sales to execute promotional “test and learns”, measure specific KPIs and plan future scalability to optimize promotional effectiveness.
• Conduct post-mortem analysis to understand deltas to forecast and improve future planning; coach and mentor team to leverage results to continuously improve plans for the National Grocery channel.
• Utilize the data arsenal of promotional details and KPIs to understand and leverage optimizations for the Channel.

Customer Reporting and Tracking

• Develop tools and processes for customer reporting and tracking for the Food Channel, including risks & opportunities, customer dashboards for POS and customer KPI reporting, seasonal and everyday sell-thru tracking, and competitive analysis.
• Monitor compliance to promotional guidelines and guardrails within the channel.
• Partner with Finance team to ensure TPM data accuracy to fully leverage system reporting.

Qualifications & Requirements

Experience

• 5+ years of experience in pricing and/or promotion management, preferably in the CPG industry.
• 1+ years of management experience preferred.
• Strong commercial acumen with previous roles in RGM, Sales and/or Commercial Finance preferred.

Skills & Knowledge

• Confidence presenting and influencing across the organization.
• Ability to use best practices to solve complex and unique problems.
• Excellent project management and organizational skills required.
• Proven quantitative and qualitative analytical skills required, including the ability to analyze multiple sources of data, determine limitations of the sources data and recommend action.
• Ability to prioritize work for self and team.
• Results oriented with a demonstrated commitment to teamwork.

Education

• Bachelor’s Degree required
• MBA preferred

Other Requirements

• Travel up to 20%

Total Rewards: Compensation Range: $108,000-137,000.00

Applicants for this position must be currently authorized to work in the United States on a full-time basis.

The company will not sponsor applicants for this position for work visas.

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.