Revival Server

Kimpton Hotels & Restaurants; Sacramento (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a guest-focused team member to deliver excellent hospitality at our rooftop bar. You will greet guests, take orders, and ensure accurate billing while maintaining product knowledge across wine and food menus.

The role requires a flexible schedule and comfort working outdoors when needed. Applicants should have at least 1 year in a similar role, CA Food Handler and RBS certifications, strong communication, and the ability to learn and present detailed menu

Qualifications

• Excellent communication and presentation skills.
• Ability to learn and present menu, allergy information, and product knowledge.
• Flexible schedule with evenings, weekends, and holidays.
• CA Food Handler and RBS certifications required.

Responsibilities

• Provide guests with quality customer service and menu knowledge.
• Greet guests, take orders, and process in POS quickly and accurately.
• Work outdoors for the majority of shifts when required.
• Prepare and serve meal accompaniments; open bottled wine and wine service.
• Assist with setting/bussing tables, take to-go orders, answer phones, and support the team.

Skills

Communication

Presentation

Guest experiences

Initiative

Flexible schedule

Outdoor work readiness

Education

CA Food Handler & RBS Certifications

Tools

POS system

Job description

What You'll Do

Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the rooftop bar, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Ability to work majority of shift outdoors
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

What You Bring

• 1 year of experience in a similar role is required.
• Enhanced beverage knowledge is preferred
• CA Food Handler and RBS Certifications required.
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

Pay Range/Rate

$16.90 is the hourly pay rate for this role. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Disclosures

*The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

* No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.