Revenue Recovery Lead Austin, TX

Ownwell Inc.; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Competitive health benefits

Learning support stipend

Paid parental leave

Equity participation

Job summary

Ownwell Inc. is seeking a strategic individual for a unique role focused on building collections processes. Located in Austin, Texas, you'll be responsible for fostering customer relations and leveraging AI tools to enhance collections efficiency.

As a builder, you will create measurement infrastructures and compliance protocols without pre-existing systems. The role offers a chance to work closely with the CEO, innovate in a supportive environment, and play a key role in a company noted for its entrepreneurial culture and equity participation.

Qualifications

• Experience in building processes in collections or operations.
• Ability to execute tasks quickly and creatively.
• Experience using AI as a core part of operations.
• Exceptional communication skills for nuanced conversations.
• Comfortable navigating ambiguity without predefined playbooks.
• Strong analytical skills, especially with data and spreadsheets.

Responsibilities

• Build AR aging visibility from existing dashboards.
• Evaluate vendor relationships for delinquency recovery.
• Document dispute resolution processes and SLAs.
• Gather customer feedback to improve experiences.
• Create measurement frameworks for debt recovery.
• Develop a compliance layer and escalation framework.

Skills

Process building

Rapid execution

AI fluency

Strong communication

Analytical skills

Tools

SQL

Job description

Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.

Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

Responsibilities

• Build the foundation (first 90 days): Stand up AR aging visibility from our current dashboards, reporting, and segmentation by product line and delinquency stage. Design and implement automated outreach workflows that respect the nuances of how and when our customers are billed. Evaluate and establish vendor relationships for late-stage recovery. Document dispute resolution processes and SLAs.
• Own the motion (ongoing): Talk to customers directly. Understand why people aren’t paying, what’s confusing, and what’s broken in the experience – then feed that signal back to product and CX. Use AI tools aggressively to automate outreach, classify disputes vs. true delinquency, and reduce manual work. Build the measurement infrastructure: DSO, bad debt rates, recovery rates by channel and cohort. Own the compliance layer and make sure our approach is airtight. Develop the escalation framework from first reminder to write‑off – these thresholds don’t exist yet, and you’ll create them.

Qualifications

• A builder, not a maintainer. You’ve stood up a process, system, or function where one didn’t exist before – collections, ops, RevOps, customer success, or something adjacent.
• An operator who executes with speed and creativity. You’re the person whose previous managers had to slow down, not speed up. You move fast, iterate, and don’t wait for permission.
• AI‑fluent and tool‑curious. You actively use AI in your work today – not as a novelty, but as a core part of how you get more done.
• A great communicator who genuinely likes talking to people. You handle nuanced conversations with empathy, clarity, and firmness.
• Comfortable with ambiguity. The playbook doesn’t exist. The reporting doesn’t exist. Some of the tooling doesn’t exist. That excites you more than it scares you.
• Analytically strong. You’re fluent in spreadsheets, comfortable in SQL or willing to learn it, and you make decisions with data.

Preferred Background

• Consumer tax resolution, personal injury or contingency‑fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high‑growth startup operations where you were the “figure it out” person.
• Collections‑specific experience is a plus, not a requirement.

Why this role is unique

• You’re not collecting for a product people resent. Our customers already received value from us. The conversation starts from a fundamentally different place than traditional collections.
• You report to the CEO. This isn’t buried in finance. It’s a strategic priority with direct executive support and authority.
• You get to build. No existing team, no inherited process, no legacy system. Blank canvas with real resources.
• AI is a first‑class tool here. We expect you to use it and will give you the tools and budget to do so.

Benefits

• Entrepreneurial culture. Own your career; we are here to support you in the journey.
• Access to First Round Network to build your community outside of Ownwell.
• Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We close the company operations for the last week of the year to help the team recharge and reset.
• Competitive health benefits. We care for you and your family’s health, as reflected in our benefits coverage.
• Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
• Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
• Equity participation. Bring a founder’s mindset to grow and scale us.
• Complimentary real estate and tax consulting licensing and renewal.

Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.

This position would be an in‑person position at our HQ in Austin, Texas.