Revenue Processing Specialist

Chesterfield County; Virginia; On-site; USD 41,000 - 55,000; Full time

Job summary

Chesterfield County in Virginia is seeking a customer service representative to perform basic to complex customer service duties under general supervision, including information provision, problem research, payments processing, and policy explanations. The role involves face-to-face service with cash handling and office support tasks.

The ideal candidate has a high school diploma or GED plus 3 years of customer service and 1 year cash handling, or equivalent.

Qualifications

• High school diploma or GED; three years of customer service experience and at least one year of cash handling experience; or an equivalent combination of training and experience.
• Working knowledge of the principles and practices of customer service, standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages. Ability to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.

Responsibilities

• Under general supervision, performs work of routine difficulty and complex customer service duties.
• Performs a full range of customer service duties such as providing information, researching problems, receiving, and processing payments, and explaining policy and procedure to customers. Face to face customer service with cash handling.
• Provides comprehensive or specialized information on programs and services.
• Performs a wide variety of office support tasks and serves in a back-up capacity to other positions in the operations area. Performs other work as required.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Math calculations

Office software

Tact and diplomacy

Education

High school diploma or GED

Job description

Minimum Qualifications

High school diploma or GED; three years of customer service experience and at least one year of cash handling experience; or an equivalent combination of training and experience.

Required Knowledge, Skills, And Abilities

Working knowledge of the principles and practices of customer service, standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages. Ability to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Duties

Under general supervision, performs work of routine difficulty and complex customer service duties.

Performs a full range of customer service duties such as providing information, researching problems, receiving, and processing payments, and explaining policy and procedure to customers. Face to face customer service with cash handling.

Provides comprehensive or specialized information on programs and services.

Performs a wide variety of office support tasks and serves in a back-up capacity to other positions in the operations area. Performs other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on qualifications, performance, and experience.

To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Treasurer

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

Summary

For information on county benefits, view Employee Benefits Summary.

01

Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Yes
• No

02

How many years of cash handling experience do you have in a professional environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years

03

How many years of customer service experience do you have via telephone and in a face to face environment? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)

• Less than 1 year
• 1 - 3 years
• 3 - 5 years
• 5 - 10 years
• 10 - 15 years
• More than 15 years
• Required Question