Revenue Operations Analyst

SpyCloud, Inc.; United States; Hybrid; USD 67,000 - 87,000; Full time

Benefits offered by this job

401(k) with Employer Contribution

Health, Vision, and Dental Insurance

HSA available with Employer Contrib

Paid holidays

Job summary

SpyCloud is seeking a Revenue Operations Analyst to own entitlement management, deal desk, and AI-driven reporting. You will optimize license provisioning, support the Alliances team, and administer Salesforce with an eye for automation and accuracy.

The role requires 3+ years in revenue operations, strong BI/tool skills, and a customer-focused mindset, with remote-friendly/hybrid options and competitive compensation.

Qualifications

• 3+ years in revenue/sales operations, deal desk, or entitlement management.
• Interest and experience applying AI tools to streamline workflows and reporting.
• Proficiency with data analysis and BI tools; strong problem-solving.
• Customer-centric mindset and cross-functional collaboration.

Responsibilities

• Own entitlement management and deal desk operations end-to-end.
• Develop AI-driven reports and dashboards across GTM tools.
• Support Alliances with partner lifecycle operations and data quality.
• Administer Salesforce, maintain data integrity, and automate workflows.
• Analyze data to identify trends and opportunities for efficiency.

Skills

Entitlements & Deal Desk Mgmt

AI & automation tooling

Salesforce administration

Data analysis & BI

Collaboration across teams

Education

Bachelor’s degree or equivalent

Tools

Databricks

SQL

Tableau

Excel/Sheets

Job description

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Revenue Operations Analyst is a versatile, hands-on member of the Revenue Operations team responsible for executing and optimizing the processes that power SpyCloud's Go-To-Market engine. This role owns entitlement management and Deal Desk operations, is fluent in AI and automation tooling to sharpen reporting and reduce manual work, supports the Alliances team with partner operations, and administers and automates our Salesforce ecosystem alongside Sales Operations.

What You’ll Do:

• Entitlements & Deal Desk Management
• Own Deal Desk operations end-to-end: deal structuring support, approvals, non-standard terms review, and quote-to-cash handoffs.
• Manage and optimize license entitlement and provisioning processes to ensure accurate, timely delivery of products and services to customers.
• Monitor and track license usage to ensure compliance with contractual agreements and license terms, partnering with Sales and Finance to align on entitlement strategy.
• Conduct periodic entitlement audits to ensure accuracy, completeness, and audit readiness.
• Maintain accurate, up-to-date entitlement documentation and customer entitlement records.
• Provide entitlement-related sales support, addressing inquiries and resolving access issues in a timely manner.
• Prepare entitlement-related reports and analytics for internal stakeholders.
• AI-Driven Reporting & Automation
• Serve as a super user for Claude, Databricks, Clay, ZoomInfo, Zendesk, Salesforce and Outreach, building and optimizing dashboards and reports that keep GTM data trustworthy.
• Identify and implement AI and automation opportunities across the CRM and adjacent GTM/analytics tools to scale Deal Desk, Sales Ops, and Alliances workflows.
• Analyze data to identify trends, discrepancies, and opportunities for operational improvement, and track KPIs tied to entitlements, deal cycle time, and team productivity.
• Contribute to ongoing documentation and continuous-improvement initiatives across Revenue Operations.
• Alliances Operations Support
• Support the Alliances team with partner lifecycle operations, helping drive efficient, scalable partner processes.
• Maintain and improve data quality across partner and integration records for accurate, reliable reporting.
• Improve how partner data is collected, standardized, and made available for reporting, surfacing actionable insight into business and financial impact.
• Translate cross-functional business questions from Alliances and Partner Success into structured, repeatable operating motions.
• Own and maintain territory management, including assignments, updates, and ongoing alignment with business needs.
• Administer Salesforce: maintain data integrity across products, opportunities, accounts, users, and related objects, and manage Flows and automation as business requirements evolve.
• Support sales rep onboarding/offboarding, ensuring correct system configuration, access, and territory alignment.
• Own the Sales Support queue, resolving requests accurately and building automation for frequent, recurring request types.
• Document processes and uphold governance standards to ensure compliance and system reliability.

Requirements:

• Bachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in revenue/sales operations, deal desk, or entitlement management, preferably in cybersecurity or SaaS.
• Genuine interest and demonstrated experience applying AI tools to streamline operational workflows and reporting.
• Proficiency with data analysis and BI tools (Databricks, Excel/Sheets, SQL, Tableau, or similar).
• Excellent problem-solving skills with strong attention to detail and a customer-centric mindset.
• Strong communication skills and the ability to collaborate effectively across Sales, Alliances and Customer Success.

Nice to Have:

Base Salary Range: $67,000 – $87,000

The salary range reflects the expected base salary range for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
• Employee Assistance Program
• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com .

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Aff We are proud to be an Equal Employment Opportunity and Aff We are proud to be an Equal Employment Opportunity and Aff

SpyCloud expresses prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [e-mail] .

Compensation Transparency Policy:

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

SpyCloud is not sponsoring visas at this time.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SpyCloud’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.