Revenue Officer I - Greensboro

Revenue; North Carolina; Hybrid; USD 49,000 - 80,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

Paid holidays

Vacation days

Sick days

Parental Leave

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Revenue is seeking a Revenue Officer I to educate taxpayers, determine liabilities, and enforce collection in a hybrid role at the Greensboro Service Center. The position requires strong customer service, tax knowledge, and the ability to handle conflict professionally.

Starting salary is $49,440 with a potential up to $79,504; a detailed benefits package and state government career opportunities are offered. Some regional travel is required.

Qualifications

• Basic knowledge of principles of business administration related to reporting and/or calculating tax.
• Basic skills using Microsoft Word and Excel.
• Access to reliable transportation and a valid driver’s license is necessary.

Responsibilities

• Educate the public on State tax matters and promote compliance with State revenue laws.
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers.
• Communicate via telephone (inbound and outbound calls) with taxpayers to assist and resolve routine matters and complete special projects.
• Utilize legal remedies to collect liabilities or secure returns.
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution.
• Travel to taxpayer locations within an assigned territory with limited overnight travel.

Skills

Tax administration basics

Word & Excel

Driver's license

Job description

Agency Dept of Revenue Division Taxpayer Assistance , Collections Job Classification Title Revenue Officer I (NS) Position Number 60082438 Grade NC11

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 PM THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** This position has been established as hybrid teleworking with a minimum starting salary of $49,440. The Revenue Officer I works at the Greensboro Service Center. Work is performed remotely and in‑person at the assigned service center. The hybrid work schedule is determined by business need. If you are looking to start a career, better balance your professional and personal life, or serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top‑talent employees and developing career paths that will allow you to build long‑term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for Revenue Officer I positions at our Greensboro Service Center. The primary purpose of the Revenue Officer I position is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner.

• Educate the public on State tax matters and promote compliance with State revenue laws
• Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
• Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
• Utilize legal remedies to collect liabilities or secure returns
• Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
• Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
• Travel to taxpayer locations within an assigned territory with limited overnight travel

These professional positions have a hybrid work schedule. Work is performed in‑person at the Greensboro Service Center each week and remotely at the manager’s discretion based on the needs of the office. These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on‑the‑job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

Knowledge, Skills and Abilities / Management Preferences

• Basic knowledge of principles of business administration related to reporting and/or calculating tax
• Basic skills using Microsoft Word and Excel
• Access to reliable transportation and a valid driver’s license is necessary

Recruitment Range: $49,4400 - $79,504 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Compensation & Benefits

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year‑to‑year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214.If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [e-mail]. Individuals with disabilities requiring disability‑related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time‑limited state government jobs can be found from the mountains to the coast. State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting.