Revenue Cycle Support Specialist

wvumedicine; Minneapolis (MN); On-site; USD 40,000 - 56,000; Full time

Job summary

SYSTEM West Virginia University Health System in Morgantown, WV is seeking a Revenue Cycle Support Specialist to manage and respond to billing and insurance communications.

You will process correspondence, assist with denials and appeals, and coordinate with billing and patient financial services to ensure accurate, timely resolutions.

This non-exempt, 40-hour per week role requires strong written communication and proficiency with MS Office.

Qualifications

• High school diploma or equivalent is required.
• Experience with processing correspondence is expected.
• Knowledge of healthcare billing and payer guidelines preferred.
• Experience with insurance denials and appeals is preferred.

Responsibilities

• Receive, review, and process all incoming billing and insurance‑related correspondence.
• Draft and send responses to insurers, patients, and internal departments.
• Maintain accurate records in electronic systems.
• Track unresolved items and escalate to appropriate teams.
• Support denial management with appeal letters and documentation.
• Assist in audit preparation and update correspondence templates.
• Provide regular reports on correspondence volume and status.

Skills

Correspondence processing

Healthcare billing knowledge

Denials & appeals

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Revenue cycle software

Job description

Welcome! We're excited you're considering an opportunity with us! Below, you'll find other important information about this position.

The Revenue Cycle Support Specialist provides a wide range of tasks to support the daily operation. This role is responsible for managing, processing, and responding to all incoming and outgoing written communications related to the revenue cycle. This includes handling insurance correspondence, patient billing inquiries, claim follow-ups, denial management letters, and internal communications to ensure accurate, timely, and compliant resolution of revenue cycle issues.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• High school diploma or equivalent required.

EXPERIENCE

• Correspondence processing.

PREFERRED QUALIFICATIONS

EXPERIENCE

• Knowledge of healthcare billing, insurance processes, and payer guidelines.
• Experience with insurance denials, appeals, and claim resolution processes.

CORE DUTIES AND RESPONSIBILITIES

• Receive, review, and process all incoming correspondence related to billing, insurance claims, denials, appeals, and patient inquiries.
• Process outgoing mails including but not limited to claims, itemized bills and medical records as required.
• Draft, edit, and send responses to insurance companies, patients, and internal departments following established guidelines and policies.
• Maintain accurate records of all correspondence in electronic document management systems or revenue cycle software.
• Track, monitor, and elevate unresolved correspondence issues to appropriate revenue cycle teams for resolution.
• Collaborate with billing, coding, collections, and patient financial services teams to gather necessary information for correspondence responses.
• Ensure all correspondence complies with HIPAA regulations and organizational confidentiality standards.
• Support denial management by generating appeal letters and coordinating necessary documentation.
• Assist in audit preparation by organizing correspondence records and documentation.
• Maintain templates and update correspondence formats as needed to reflect current policies and payer requirements.
• Provide regular reports on correspondence volume, status, and resolution metrics.
• Other Revenue Cycle supporting tasks and duties as assigned.

PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods of time.
• Must have reading and comprehension ability.
• Visual acuity must be within normal range.
• Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
• Must be able to lift 50 pounds within handling package storage.
• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.

WORKING ENVIRONMENT

• Office type environment.
• Home office.

SKILLS AND ABILITIES

• Strong written communication skills with excellent grammar, spelling, and attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite, especially Word and Outlook.
• Strong organizational and record-keeping skills.
• Understanding of HIPAA and patient privacy laws.

Additional Job Description

Scheduled Weekly Hours: 40

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: SYSTEM West Virginia University Health System

Cost Center: 663 SYSTEM Cash Management

Address: 1 Medical Center DriveMorgantownWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.