Revenue Cycle Specialist III

Abbott Laboratories; Illinois; On-site; USD 28,000 - 56,000; Full time

Job summary

Abbott Laboratories in Illinois is seeking a Revenue Cycle Specialist to serve as a subject matter expert on order to cash processes. You will collaborate with team leadership, support projects, and work cross-functionally to optimize revenue cycle operations.

Ideal candidates have 2+ years in contact center or data entry roles, experience with EMR systems such as Epic, and strong HIPAA knowledge. This role requires attention to detail, reliability, and the ability to work independently and

Qualifications

• Minimum 2+ years in a contact center or customer service environment with experience in multiple computer systems.
• 1+ years in a medical data entry environment utilizing EMR systems.
• Working knowledge of HIPAA Laws, medical terminology, billing and insurance terms.

Responsibilities

• Handle Revenue processes, EMR queues, and troubleshoot patient claims, charges, and appeals.
• Support management of workflows and team resource allocation.
• Attend cross-department meetings and use MS Office and EMR reporting tools to support requests.
• Document actions per SOPs and maintain timely queue turnaround.
• Contribute to process improvement and maintain professional interactions across teams.

Skills

Attention to detail

Analytical skills

Communication skills

Organizational skills

Problem solving

Independence

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Epic

Onbase

Adobe Acrobat

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Position Overview

The Revenue Cycle Specialist will serve as a Subject Matter Expert (SME) on order to cash handling tasks. This position will collaborate with team leadership, help support team projects and initiatives, and regularly collaborate cross-functionally to support the Revenue Cycle and Order to Cash functions.

Essential Duties

include but are not limited to the following:

• Perform all team essential duties proficiently; including resolution of all Revenue processes, handling queues in the Electronic Medical Records (EMR) system, and troubleshooting patient claims, charges, and appeal processes.
• In collaboration with leadership, support management of workflows and team resource allocation.
• Attend and co-facilitate associated meetings with internal departments. Utilize Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
• Participate in cross-department project initiatives, as needed. Perform all duties and document all information according to Standard Operating Procedures (SOPs) and workflows.
• Ability to support work queue turnaround time requirements.
• Ability to actively contribute in the process improvement process.
• Strong attention to detail, organization, and record-keeping skills.
• Excellent analytical skills; ability to understand business processes.
• Disciplined, self-motivated, and reliable.
• Ability to problem solve and stay organized.
• Ability to stay focused on a task and work independently.
• Ability to stay motivated, keep a positive attitude, and perform quality work. Ability to be punctual and complete tasks that are assigned in a timely manner. Ability to adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Ability to act in a professional manner in all interactions with members of the Exact Sciences teams, clients, and associates.
• Excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.
• Excellent communication skills, both written and verbal; ability to convey process updates. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work overtime, as needed. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• You will be required to successfully complete all Epic trainings for TOQ and PFS work queues.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 2+ years of experience in a contact center, data entry, or customer service environment. 2+ years of experience in multiple computer systems; including, but not limited to, Microsoft Office Suite, Excel, Epic, and Onbase.
• 1+ years of experience working in a medical data entry environment utilizing EMR systems.
• Proven ability to solve complex problems related to overall workflow processes.
• Working knowledge of HIPAA Laws.
• Working knowledge of medical terminology, medical billing, and insurance terms.
• Working knowledge of laboratory terminology. Proficient in Adobe Acrobat; with a demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship

Preferred Qualifications

• Experience with project-based work.
• Peer mentorship experience.
• Experience supporting multiple work streams concurrently.
• Process documentation experience with Microsoft Visio or similar programs.

The base pay for this position is $20.50 – $41.00 per hour. In specific locations, the pay range may vary from the range posted.