Revenue Cycle Relationship Manager (EHR platform)

Tishman Speyer Properties; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Qualifacts seeks a Revenue Cycle Relationship Manager to oversee client relationships and advocate for clients in the RCM space. The role is based in Nashville or Tampa with a hybrid schedule, and remote applicants are not considered.

You will manage RCM client accounts, monitor KPIs, collaborate with operations, and drive high-quality service delivery while identifying growth opportunities across healthcare billing and EHR systems.

Qualifications

• Bachelor’s degree with 3+ years of client success or account management experience in healthcare or RCM.
• Experience in a customer-facing role in healthcare with EHR-based billing experience.
• Knowledge of state billing requirements and insurance standards across states.

Responsibilities

• Build and maintain strong relationships with RCM clients and advocate for them.
• Manage a portfolio of RCM client accounts and delegate work to the operations team.
• Collaborate with cross-functional teams to onboard new RCM clients.
• Monitor KPIs and financial metrics to identify optimization opportunities in revenue cycles.
• Communicate with clients about account status, industry insights, and best practices; gather client feedback to drive product improvements.

Skills

RCM knowledge

Software knowledge

Financial health analysis

EHR familiarity

Data analytics

Contract terms knowledge

GAAP/Medicare knowledge

Customer service

Project management

Behavioral health exposure

Education

Bachelor’s degree with 3+ years experience

Master’s degree with 1 year experience

Job description

Revenue Cycle Relationship Manager

Qualifacts is a leading provider of behavioral health software and SaaS solutions. This position is based in Nashville or Tampa with a hybrid schedule and is open to candidates located in either city. Remote applicants will not be considered.

The Revenue Cycle Relationship Manager oversees client relationships and acts as the client’s advocate in all interactions with Qualifacts. Responsibilities include managing RCM client accounts, driving client engagement, and ensuring the delivery of high‑quality service.

Responsibilities

• Build and maintain strong, long‑lasting relationships with RCM clients, becoming their trusted advisor and advocate.
• Proactively manage a portfolio of RCM client accounts, ensuring timely and effective delivery of services by delegating work to the operations team.
• Collaborate with cross‑functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
• Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
• Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices; gather client feedback to drive product improvements.
• Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
• Assess agencies’ billing requirements, EDI files, and other RCM processes; seek collaborative solutions and prepare recommendations.
• Resolve concerns with partners and team members with minimal leadership support to ensure a productive revenue cycle.
• Develop a mitigation plan for RCM risks (functional gaps and inefficiencies) associated with the revenue cycle.
• Navigate all levels of the customer organization and Qualifacts to meet engagement and escalation needs.
• Identify and facilitate growth opportunities and support growth and booking targets.
• Serve as the primary resource for communication points with existing customers across all business segments.
• Conduct regular partnership reviews with customers to exhibit value in terms of adoption, support, and performance.
• Remain up‑to‑date and able to navigate industry standards aligned with customer needs.

Qualifications

• Bachelor’s degree with at least 3 years of related experience in client success, account management in healthcare, or the RCM industry; or a master’s degree with 1 year of related experience.
• Experience in a customer‑facing role in healthcare with responsibility using EHR applications for medical billing or behavioral health billing.
• Knowledge of state billing requirements and insurance standards across different states.

Knowledge, Skills, and Abilities

• Strong RCM and software knowledge.
• Proficient in analyzing client financial health monthly to identify reimbursement trends, denials, and financial performance drivers.
• Understanding of interrelationships among EHR functionalities and their impact.
• Competent with reporting and data analytics to support engagement requirements.
• Familiarity with contractual terms, obligations, and legal/risk management.
• Competence in financial statement analysis (P&L, balance sheet, revenue & expense).
• Knowledge of GAAP, Medicare/payer requirements, and state and federal mandates.
• Excellent customer service skills, written and oral communication, analytical thinking, and project management abilities.
• Customer‑focused mindset with a passion for delivering exceptional client service.
• Exposure to behavioral/mental health care strongly preferred.

Equal Opportunity Employer

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.