Revenue Cycle Ops Manager

Optum; Eden Prairie (MN); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Remote work flexibility

Job summary

Optum is seeking a seasoned leader to drive transformation of Revenue Cycle Management operating models across customers and internal teams. You will coordinate people, process, technology, and readiness activities to implement Centers of Excellence standards and best practices.

The role emphasizes standardizing workflows, reducing variation, and accelerating adoption of enterprise RCM capabilities, with remote work options and nationwide travel up to 25%.

Qualifications

• 5+ years of experience in Revenue Cycle Management Operations.
• 3+ years of Business Process Improvement or related field.
• Experience leading operational improvement, implementation, transformation, or process standardization initiatives.
• Proven knowledge of revenue cycle operations, workflows, performance metrics, and best practices.
• Experience using data/analytics to identify performance improvement opportunities.
• Strong project management, facilitation, organizational, and problem-solving skills.
• Ability to work across multiple stakeholders and functional teams in a matrixed environment.
• Ability to travel nationwide 25% based on business needs.

Responsibilities

• Lead RCM Performance Enablement initiatives supporting enterprise operating model, process, technology, and performance improvement efforts.
• Conduct assessments of people, process, technology, workflow, governance, and operational readiness to support implementation and transformation activities.
• Partner with Operations and COEs to implement standardized workflows, operating procedures, performance expectations, and best practices.
• Coordinate implementation activities across operational leaders, business partners, Product, IT, Automation, Analytics, and project teams to ensure successful execution.
• Develop and maintain project plans, implementation roadmaps, risk and issue logs, action plans, and status reporting for assigned initiatives.
• Support the adoption of enterprise revenue cycle standards by facilitating readiness activities, stakeholder engagement, communication planning, and change management efforts.
• Monitor operational performance throughout implementation efforts and identify opportunities to improve efficiency, quality, adoption, and business outcomes.
• Analyze operational and performance data to identify trends, risks, barriers, and opportunities for improvement.
• Facilitate implementation meetings, operational reviews, working sessions, and cross-functional collaboration efforts.
• Identify implementation risks, operational dependencies, and performance concerns, escalating issues and recommending mitigation strategies when appropriat
• Assist with transition planning and stabilization activities to support successful adoption and sustainment of new operating models and processes.
• Collaborate with operational leadership to ensure changes are implemented with minimal disruption to service levels, performance expectations, and client commitments.
• Promote a culture of continuous improvement, operational excellence, accountability, and enterprise standardization.

Skills

Revenue Cycle Management

Process Improvement

Project Management

Change Management

Data Analytics

Leadership

Cross-functional Collaboration

Travel Flexibility

Job description

OptumInsightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, andultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,qualityand revenue growth. Ready to help us deliver results that improve lives?Join us to start Caring. Connecting. Growing together.Responsible for enabling the adoption of enterprise Revenue Cycle Management (RCM) standards, operating models, and performance improvement initiatives across customers and operational teams. Serves as a change agent within the RCM Performance Enablement organization by coordinating people, process, technology, and operational readiness activities required to successfully implement Centers of Excellence (COE) standards and best practices.

This role leads transformation workstreams, conducts operational assessments, facilitates implementation activities, monitors adoption, and partners with Operations, COEs, Product, IT, Analytics, and Automation teams to ensure change is executed effectively and sustainably. The position is instrumental in reducing operational variation, standardizing workflows, improving operational performance, and supporting the successful adoption of enterprise RCM capabilities.

You'llenjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Lead assigned RCM Performance Enablement initiatives supporting enterprise operating model, process, technology, and performance improvement efforts
• Conduct assessments of people, process, technology, workflow, governance, and operational readiness to support implementation and transformation activities
• Partner with Operations and COEs to implement standardized workflows, operating procedures, performance expectations, and best practices
• Coordinate implementation activities across operational leaders, business partners, Product, IT, Automation, Analytics, and project teams to ensure successful execution
• Develop and maintain project plans, implementation roadmaps, risk and issue logs, action plans, and status reporting for assigned initiatives
• Support the adoption of enterprise revenue cycle standards by facilitating readiness activities, stakeholder engagement, communication planning, and change management efforts
• Monitor operational performance throughout implementation efforts and identify opportunities to improve efficiency, quality, adoption, and business outcomes
• Analyze operational and performance data to identify trends, risks, barriers, and opportunities for improvement
• Facilitate implementation meetings, operational reviews, working sessions, and cross-functional collaboration efforts
• Identify implementation risks, operational dependencies, and performance concerns, escalating issues and recommending mitigation strategies when appropriat
• Assist with transition planning and stabilization activities to support successful adoption and sustainment of new operating models and processes
• Collaborate with operational leadership to ensure changes are implemented with minimal disruption to service levels, performance expectations, and client commitments
• Promote a culture of continuous improvement, operational excellence, accountability, and enterprise standardization

You'llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

Required Qualifications

• 5+ years of experience in Revenue Cycle Management Operations
• 3+ years of Business Process Improvement, Consulting, Project Management, or a related field
• Experience leading operational improvement, implementation, transformation, or process standardization initiatives
• Proven working knowledge of revenue cycle operations, workflows, performance metrics, and operational best practices
• Experience utilizing data and analytics to identify performance improvement opportunities and support decision-making
• Proven solid project management, facilitation, organizational, and problem-solving skills
• Demonstrated ability to work across multiple stakeholders and functional teams in a matrixed environment
• Ability to travel nationwide 25% based on business needs

Preferred Qualifications

• Lean Six Sigma, PMP, Change Management, or other process improvement certifications
• 3+ years of middle revenue cycle experience
• Experience supporting large-scale operational transformation or implementation initiatives within healthcare
• Experience working with shared services, Centers of Excellence, or enterprise operating model transformations
• Experience with analytics, automation, workflow optimization, and technology-enabled process improvement
• All employees working remotely will berequiredto adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age,locationand income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalizedgroupsand those with lower incomes. We are committed to mitigating our impact on the environment and enabling and deliveringequitablecare that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is adrug -free workplace. Candidatesare required topass a drug test before beginning employment.