Revenue Cycle Educator

1004 Lehigh Valley Hospital; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking a training specialist to deliver and develop access, revenue cycle, and software process training for LVHN colleagues.

You will identify performance gaps, tailor curriculum, and use instructor-led or e-learning methods to improve efficiency while ensuring compliance with billing standards.

Qualifications

• Bachelor’s Degree in Education, Healthcare, Business, Communications or related field.
• 3 years of experience in healthcare patient access or revenue cycle and prior teaching experience.
• Ability to manage education phases of revenue cycle initiatives.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Strong understanding of operational workflows in healthcare.
• Proficient with Microsoft Office tools.

Responsibilities

• Delivers access, revenue cycle process, and software training to colleagues.
• Delivers training via instructor led training (live or remote) or e-learning activities.
• Develops customized educational materials and teaching plans utilizing LMS or webpage.
• Ensures curriculum adheres to compliant billing standards for EMR go live and upgrades.
• Serves as a resource and responds to inquiries from registration staff within 48 hours.
• Maintains knowledge of access and revenue cycle workflows, insurances, and curriculum
• Collects, analyzes, and troubleshoots data and operational problems pertaining to the access and revenue cycle.
• Identifies gaps and initiates process improvement workflows and more efficient processes.
• Performs internet searches for payer information and analyzes sources for relevant content.

Skills

Healthcare training

Adult education

Lean methodologies

Workflow analysis

Education

Bachelor’s degree

Tools

Microsoft Office

Publisher

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Delivers and develops access, revenue cycle, and software process training to LVHN colleagues. Identifies and analyzes gaps in performance and works with operational leads in order to recommend action plans and training solutions. Tailors curriculum delivery to solve complex computer navigation problems utilizing e-learning activities, instructor-led training, and web page development.

Job Duties

• Delivers access, revenue cycle process, and software training to colleagues while adding helpful examples or info to encourage recollection of the materials.
• Delivers training via multiple modalities such as instructor led training (live or remote) or e-learning activities.
• Develops customized educational materials and teaching plans utilizing multiple platforms such as the organization's learning management system or webpage.
• Ensures curriculum adheres to compliant billing standards which includes planning, preparation, and creation of materials for EMR system go live and upgrades.
• Serves as a resource and works skillfully with colleagues which includes managing insurance and registration helpdesk line by responding to inquiries from registration staff within 48 hours.
• Maintains knowledge of access and revenue cycle workflow, insurances, and curriculum
• Collects, analyzes, and troubleshoots data and operational problems that pertains to the access and revenue cycle.
• Identifies gaps and initiates process improvement workflows and more efficient processes.
• Performs internet searches for payer information and reads and analyzes multiple sources for relevant content to present to colleagues as it pertains to the revenue cycle.

Minimum Qualifications

• Bachelor’s Degree in Education, Healthcare, Business, Communications or related field.
• High School Diploma with post secondary education and 4 years of additional experience will be considered in lieu of degree.
• 3 years experience in healthcare patient access or revenue cycle and prior training, teaching or education experience.
• Ability to manage the education phases of the revenue cycle initiatives.
• Knowledge of workflow analysis, lean methodologies, and process improvement.
• Strong understanding of operational workflows and the healthcare industry.
• Must work effectively in demanding and rapidly changing environments.
• Flexible with technology and the ability to learn new software systems quickly (including remote training modules).
• Pays high attention to details and level of learners involved.
• Must remain current with the technologies identified for use in adult education.
• Proficient in Microsoft suite, including Publisher.

Preferred Qualifications

• Working knowledge of department/division function and work process is preferred.
• Knowledge of educational systems and webpage build.
• Working knowledge of current EMR.

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift Address: 2100 Mack Blvd Primary Location: Mack Building Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:00a-4:30p Department: 1004-13051 CSS-Rev Cycle Ed-Process Improve

Lehigh Valley Health Network (LVHN) is the region's largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN's culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire.

If you are someone who aligns with LVHN's core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.