Revenue Cycle Director, Mission Liaison

Guidehouse Managed Services LLC; Washington (District of Columbia); Hybrid; USD 118,000 - 196,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse Managed Services seeks an experienced CommonSpirit Revenue Cycle Director / Mission Liaison to lead as a senior operational liaison among CommonSpirit revenue cycle leadership, market and facility leaders, and vendor partners including Epic and CSI.

The role stabilizes revenue cycle operations, drives command center routines, and aligns workflows across multiple markets during transition and stabilization.

Qualifications

• Bachelor’s degree and 12+ years of relevant healthcare revenue cycle experience.
• Significant hospital revenue cycle leadership experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment.
• Demonstrated experience leading complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and executive-level communication.
• Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management.
• Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods.

Responsibilities

• Serve as a senior operational liaison between CommonSpirit revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendor partners.
• Support revenue cycle stabilization, command center execution, market issue escalation, KPI review, workflow alignment, and operational readiness following the revenue cycle transition.
• Translate enterprise priorities into market-level action, reinforce standard workflows, monitor revenue cycle performance, and ensure timely resolution of barriers impacting cash, claims, A/R, denials, NOA, billing, payment posting, charge capture, and related hospital revenue cycle functions.
• Serve as a visible revenue cycle leader and trusted liaison for CommonSpirit market, facility, and functional leaders during transition, go-live, and stabilization activities.
• Coordinate daily operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams to identify, prioritize, and resolve revenue cycle issues impacting performance.
• Monitor revenue cycle KPIs and operational dashboards, including cash posted, A/R days, aged A/R, DNFB, CFB, clean claim rate, claim edits, denial trends, charge lag, registration quality, payment posting, and reconciliation metrics.

Skills

Revenue cycle leadership

Executive communication

Cross-functional coordination

Hospital billing

A/R follow-up

Denials management

Cash reconciliation

KPI management

Payer escalation

Onsite / hybrid work

Executive presence

Education

Bachelor’s degree

Tools

Epic

MEDITECH

Hospital billing systems

Payer portals

ServiceNow

Dashboard reporting

Work queue management

Job description

What You Will Do:

• The CommonSpirit Revenue Cycle Director / Mission Liaison is responsible for serving as a senior operational liaison between CommonSpirit revenue cycle leadership, market and facility leaders, Guidehouse Managed Services, Epic, CSI, and other vendor partners.
• This role supports revenue cycle stabilization, command center execution, market issue escalation, KPI review, workflow alignment, and operational readiness following the CommonSpirit revenue cycle transition.
• The Director will help translate enterprise priorities into market-level action, reinforce standard workflows, monitor revenue cycle performance, and ensure timely resolution of barriers impacting cash, claims, A/R, denials, NOA, billing, payment posting, charge capture, and related hospital revenue cycle functions.
• Serve as a visible revenue cycle leader and trusted liaison for CommonSpirit market, facility, and functional leaders during transition, go-live, and stabilization activities.
• Coordinate daily operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams to identify, prioritize, and resolve revenue cycle issues impacting performance.
• Support command center routines, including Liaison Leader Huddles, HB Acute Dashboard meetings, Market Top 10 preparation, National Top 10 review, and Revenue Cycle Executive Report Out preparation.
• Monitor revenue cycle KPIs and operational dashboards, including cash posted, A/R days, aged A/R, DNFB, CFB, clean claim rate, claim edits, denial trends, charge lag, registration quality, payment posting, and reconciliation metrics.
• Review daily market and functional performance trends, identify off-track areas, and elevate critical risks requiring leadership intervention or cross-functional coordination.
• Partner with operational leaders to validate work queue movement, assigned inventory completion, payer follow-up, denial resolution, billing correction activity, payment posting, and account reconciliation.
• Support market leaders in documenting, prioritizing, and resolving issues surfaced through ServiceNow, functional huddles, vendor meetings, operational dashboards, and local leadership escalation channels.
• Reinforce compliance with standard revenue cycle workflows, payer requirements, hospital policies, HIPAA, regulatory expectations, and approved CommonSpirit operating procedures.
• Coordinate with Patient Access, HIM, Coding/CDI, Revenue Integrity, Billing, A/R Follow-Up, Denials, NOA, Cash Posting, Credit Balance, Contract Compliance, and Finance leaders to address dependencies and operational gaps.
• Facilitate preparation of executive-ready updates, including prioritized issues, root causes, mitigation plans, action items, owners, due dates, and next-day priorities.
• Provide leadership presence during go-live and post-live stabilization by engaging with market teams, validating process adoption, and ensuring barriers are promptly routed to the appropriate owner.
• Support development and refinement of job aids, SOPs, reporting expectations, escalation pathways, meeting materials, and communication tools needed to stabilize revenue cycle operations.
• Demonstrate strong judgment, executive communication skills, operational urgency, and the ability to manage multiple high-priority issues in a complex, multi-market hospital revenue cycle environment.

Leadership and Operational Expectations:

• Maintain a visible leadership presence with CommonSpirit market and facility leaders, especially during operational transition and stabilization periods.
• Promote proactive issue identification, transparent communication, timely escalation, and disciplined follow-through on assigned action items.
• Partner with operational owners to confirm work is progressing in the host systems and that reporting reconciles to assigned worklists and source-of-truth data.
• Ensure daily productivity, quality, and inventory movement are reviewed and escalated when expected progress is not achieved.
• Support a collaborative leadership culture that reinforces accountability, urgency, mission alignment, and respectful partnership with CommonSpirit stakeholders.

What You Will Need:

• Bachelor’s degree and a minimum of 12 years of relevant healthcare revenue cycle experience.
• Relevant experience may be substituted for formal education or advanced degree where appropriate.
• Significant hospital revenue cycle leadership experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment.
• Demonstrated experience leading complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and executive-level communication.
• Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management.
• Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods.
• Preference for candidates who can support CommonSpirit market leadership engagement and transition activities with flexibility, urgency, and executive presence.

What Would Be Nice To Have:

• Experience supporting large-scale revenue cycle transitions, insourcing initiatives, vendor transitions, command center operations, or post-go-live stabilization.
• Experience with Epic, MEDITECH, hospital billing systems, payer portals, work queue management, dashboard reporting, ServiceNow, or related revenue cycle tools.
• Strong understanding of HFMA MAP metrics, hospital revenue cycle performance indicators, payer escalation processes, denial prevention, underpayment resolution, and operational reporting.
• Ability to develop concise executive materials, synthesize complex operational issues, and present clear recommendations to senior revenue cycle, finance, market, and facility leadership.
• Mission-driven leadership style with the ability to build trust quickly, foster collaboration, and support a culture of accountability during periods of significant operational change.

Salary:

The annual salary range for this position is $118,000.00-$196,000.00.

Benefits:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program

Equal Opportunity Employer:

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Corporate Information:

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

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