Revenue Cycle Customer Success

Connect; San Francisco (CA); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Equity

Sales incentives

Employee benefits

Job summary

Candid Health is building software to fix the US healthcare system's medical billing. You will work closely with customers to understand pain points, drive outcomes, and help scale our platform while shaping a strong, inclusive culture.

We value practical results, candid communication, and a growth mindset as we expand our team in San Francisco and beyond.

Qualifications

• Experience in revenue cycle management.
• Track record of scaling processes and operations.
• Clear and concise communicator, able to explain complex ideas simply.

Responsibilities

• Interact with current and prospective customers to understand pain points and develop solutions.
• Own significant business outcomes and drive key metrics for the company.
• Shape company culture and help create a best‑in‑class workplace.

Skills

Revenue cycle management

Scaling processes

Clear communicator

Problem solving

Job description

All Jobs/Job Details

Revenue Cycle Customer Success

About The Role

What we do

We’re fixing one of the most broken and costly pieces of the US healthcare system: medical billing.

Today, healthcare providers spend over $250B each year on administrative overhead just to get paid by insurance. Medical billing is expensive because it’s nuanced and hard - maybe ~100x harder than credit card payment processing - and because it’s traditionally done by armies of humans who track and manage complex rules and processes specific to individual insurance companies with little or no supporting software.

We’re rethinking medical billing from the ground up, building software backed by best-in-class data science (and, soon, a dash of machine learning) to automate much of this complexity so healthcare providers can get paid dramatically more easily and inexpensively.

We were in the Y Combinator W20 batch and have since been well funded by a world-class group of funds (8VC, First Round Capital, BoxGroup) + angel investors. We're now helping our customers treat opioid addiction, provide holistic care for women, lose weight, increase access to mental health care, and much more. This is such important and gratifying work; we can't wait for you to join our team and help support some of the most important innovation happening in healthcare today!

Our Values

We Spend At Least As Much Time With Our Coworkers As We Do With Our Closest Friends + Family - If We Intend To Do The Most Important + Challenging Work Of Our Lives, It’s Important That These Folks Energize Us, Support Us, Inspire Us, And Push Us To Do Our Best Work. This Is What You Can Expect Of Your Teammates At Candid (in No Particular Order)

• We put our customers first
• We take care of each other and ourselves
• We anchor on outcomes and work relentlessly and creatively to achieve them
• We collectively prioritize building a diverse and inclusive workspace
• We believe humility is our greatest strength
• We are candid, kind, and committed
• We strive to be the most prepared person in the room
• We are truth seekers

What you’ll be doing

• You’ll interact closely with our current + prospective customers, developing intuition around their biggest pain points and thinking of creative ways to address them.
• You’ll own significant business outcomes and be responsible for driving key metrics for the company.
• You’ll play a critical role in shaping our company culture and help make this the best place we’ve ever worked.

Who you are

• You take pride in your craft and enjoy maintaining a high quality bar, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t.
• You enjoy identifying problems and designing product features to address them, and aren’t shy about rolling up your sleeves and getting the work done in the meantime.
• You have experience in revenue cycle management.
• You have a track record of scaling processes and operations.
• You’re a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

Pay Transparency

The estimated starting annual salary range for this position is $95,000 - $145,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

We are an equal opportunity employer. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

About Candid Health

What we do

We’re fixing one of the most broken and costly pieces of the US healthcare system: medical billing.

Today, healthcare providers spend over $250B each year on administrative overhead just to get paid by insurance. Medical billing is expensive because it’s nuanced and hard - maybe ~100x harder than credit card payment processing - and because it’s traditionally done by armies of humans who track and manage complex rules and processes specific to individual insurance companies with little or no supporting software.

We’re rethinking medical billing from the ground up, using data science and machine learning to automate much of this complexity, so healthcare providers can get paid dramatically more easily and inexpensively.

Since finishing the Y Combinator W20 batch we've been funded by an incredible group of funds + angel investors. We have many more customers begging to use our product than we have bandwidth to serve, which is why we need you to help us scale!