Revenue Cycle Associate - Claims & Denials

Mecklenburg EMS Agency; Jonesboro (AR); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Mecklenburg EMS Agency is seeking a Revenue Cycle professional for a hybrid role in Charlotte, NC. The position requires on-site work as needed and focuses on denial management and insurance follow-up

Responsibilities include reviewing accounts, submitting appeals, communicating with payors, and ensuring accurate billing aligned with Medicare, Medicaid, and commercial plans. Strong Microsoft Office skills and HIPAA compliance are essential.

Qualifications

• Experience in the healthcare revenue cycle process.
• Experience working insurance denials and appeals.
• Familiarity with payer portals and clearinghouses.
• Demonstrated ability in the use of Microsoft products.
• Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously.

Responsibilities

• Apply knowledge of medical claims denial and insurance follow-up to review accounts and pursue proper adjudication and payment.
• Manage incoming correspondence from payors and respond timely to ensure claims are processed and resolved.
• Prepare and submit payor appeals with supporting documentation; use external payor portals for management and submission.
• Contact insurance payors via phone or electronic means to obtain claim status updates and pursue resolution.
• Interpret claim edits, rejections, and coverage guidelines to identify solutions and minimize delays in reimbursement.
• Update patient accounting systems with correct demographic and insurance data, documenting actions.

Skills

Healthcare revenue cycle

Insurance denials & appeals

Payer portals/clearinghouses

Microsoft Office

Telephone etiquette

Job description

Job Category: Revenue Cycle

Requisition Number: REVEN001351

• Posted : September 11, 2026
• Full-Time
• Rate : $23.23 USD per hour

Locations

Showing 1 location

Medic Headquarters
4425 Wilkinson Blvd
Charlotte, NC 282085528, USA

Description

HYBRID POSITION – CHARLOTTE, NC
Candidates must live in Charlotte or within a commutable distance and be available to work onsite as required.

DUTIES & RESPONSIBILITIES:

• Apply in-depth knowledge of medical claims denial and insurance follow-up to independently review accounts and take action for proper adjudication and payment.
• Manage incoming correspondence from payors and respond timely to ensure claims are processed and resolved efficiently.
• Prepare and submit payor appeals with supporting documentation; utilize external payor portals for claims management, follow-up, and appeal submission.
• Contact insurance payors via phone or electronic means to obtain claim status updates and pursue resolution.
• Interpret claim edits, rejections, and coverage guidelines to identify appropriate solutions and minimize delays in reimbursement.
• Accurately update patient accounting systems with correct demographic and insurance data, documenting all actions taken on accounts.
• Analyze denial trends, identify root causes, and assess the impact on accounts receivable; recommend or initiate corrective action as needed.
• Manage assigned work queues efficiently to meet established productivity and quality standards, preventing timely filing denials.
• Maintain up-to-date knowledge of Medicare, Medicaid, Medicare Advantage, Managed Care, and Commercial insurance billing practices, including fee schedules and consolidated billing.
• Apply understanding of ambulance medical billing, documentation requirements (e.g., PCS forms, transfer of care, certification levels), and compliance with federal and state coding guidelines.
• Write and file detailed appeals with insurance carriers, using clinical coverage policies and payer-specific documentation requirements.
• Review insurance claim forms, remittances, and correspondence to ensure accurate payment and resolve claim denials.
• Demonstrate strong analytical and critical thinking skills to apply payer-specific coverage policies effectively.
• Stay current on ambulance coding, regulatory billing guidelines, and changes in insurance laws and reimbursement policies.
• Maintain confidentiality and comply with all HIPAA and privacy standards, federal and state regulations, and the agency’s compliance program.
• Collaborate cross-functionally and continuously seek ways to improve workflow, customer service, and internal operations.
• Provide quality customer service to patients, including verifying insurance, responding to inquiries, resolving account issues, and ensuring timely follow-up.
• Proficiently use billing software, clearinghouses, and relevant tools for electronic claim submission and account management.
• Demonstrate flexibility by supporting other revenue cycle functions when needed, such as registration, coding, cash posting, and payment posting.
• Maintain positive working relationships with internal departments, external payors, and the general public

EDUCATION/EXPERIENCE:

• Experience in the healthcare revenue cycle process
• Experience working insurance denials and appeals
• Familiarity with payer portals and clearinghouses
• Demonstrated ability in the use of Microsoft products
• Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
• Maintain acceptable attendance and adhere to scheduled work hours
• Ability to work within a team-oriented, fast-paced, customer focused environment

CERTIFICATIONS/LICENSES/REGISTRATIONS:

Certified Ambulance Coder (initial certification only) preferred

Individuals must not be excluded from filing claims to any federal or state government payor.

SALARY RANGE:$23.23 - $29.04/hr

Applications will be accepted until September 25th 2026, 11:59PM EST.

If you have any further questions, please contact MEDIC Recruitment at [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.