Revenue Cycle Analyst

Bandwidth Inc.; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% company-paid Medical, Vision, & Dental coverage

Four weeks of PTO for new hires

PTO Embargo to ensure time off

Additional PTO for volunteer hours

Premium wellness programs

Job summary

A global software company is seeking a Global Revenue Cycle Analyst to ensure accurate and timely billing for its global customers. The role demands analytical skills, critical thinking, and problem-solving capabilities in a fast-paced environment. Ideal candidates will have a Bachelor's degree and 2+ years of billing experience. The position involves close interaction with various teams and stakeholders to drive project completion and manage billing inquiries effectively.

Qualifications

• At least 2+ years experience in billing.
• 1-2 years analytical experience required.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Ensure accurate and timely invoices for global customers.
• Validate charges associated with billing cycles.
• Assist internal teams with billing inquiries.

Skills

Analytical skills

Verbal and written communication

Critical thinking

Problem-solving

Organizational skills

Education

Bachelor's Degree

Tools

Salesforce

Netsuite

Zendesk

Microsoft Access

SQL database

DOMO

Job description

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Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we’re the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission‑critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For

The Global Revenue Cycle Analyst is responsible for ensuring global customers receive accurate and timely invoices. The successful candidate will be an inspiring team member who is adaptable, manages complex functions, has analytical skills, critical thinking, and solves problems in a fast‑paced environment.

What You’ll Do

• Responsible for confirming the completion of M07 AND S07 Jobs. Using multiple systems to correct any errors and making any necessary changes to ensure accurate billing.
• Runs monthly queries during the billing cycle to validate charges associated with the NRC and MRC jobs to ensure the results align with previous months documenting the total amount of revenue associated.
• Quarterly runs the monthly billing cycle utilizing multiple billing platforms and resources, ensuring accurate and timely delivery of customer invoices.
• Provides assistance to internal teams with billing cycle inquiries such as Finance, BDO, and Billing Support. Researching the issue, analyzing large data and assisting with a solution via Zendesk ticket queue.
• Performs the monthly billing cycle audit for multiple products to validate charge accuracy. Works with internal teams to confirm any unexpected changes and identify any issues that require resolution.
• Drives projects to completion with a focus on accuracy and communication.
• Subject Matter Expert on Bandwidth product(s). Regularly attends product meetings to obtain knowledge on new products and existing products.
• Attends and sometimes leads billing cycle stakeholder meetings. Attends department meetings and documents meeting notes to inform the team and absent stakeholders.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests.
• Interfaces with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate/drive required decisions.

What You Need

• Bachelor’s Degree
• At least 2+ years experience in billing
• 1-2 years analytical experience
• Strong verbal and written communication skills
• Ability to work within the parameters of the outlined Working Conditions above
• Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion
• Critical thinking, analytical, problem‑solving, and organizational skills
• Ability to focus, complete tasks accurately and thrive in a fast‑paced environment
• Ability to think creatively, improve processes, evaluate and resolve problems effectively

Bonus Points

• Previous Telecom billing experience is a plus.
• Salesforce, Netsuite or Zendesk experience.
• General accounting and financial reporting as it applies to the billing function.
• Microsoft Access, SQL database, DOMO.

The Whole Person Promise

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company‑paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out‑of‑pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90‑Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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