Revenue Auditor

Resorts World New York City; Miami (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Resorts World New York City is seeking a Revenue Audit Manager to oversee the non-gaming revenue audit function and design procedures for accurate recording and reporting of all casino, hospitality, and F&B revenues.

You will lead reconciliations across POS/DRS/PMS, prepare daily to month-end revenue reports, and enforce internal controls to comply with gaming regulations. A bachelor’s in accounting and 3+ years in gaming/hospitality are expected.

Qualifications

• Bachelor’s degree preferred in accounting or related field.
• Three years of experience in gaming or hospitality preferred.
• Experience with resort operations and internal controls.
• Proficient in MS Office and data analysis tools.

Responsibilities

• Ensures revenue from all resort operations is properly recorded, reconciled, and documented.
• Reconciles cash to revenue reports generated by POS/DRS/PMS and other systems.
• Audits daily revenue for Casino Food & Beverage, Retail, and Hotel.
• Maintains accurate spreadsheets with daily revenue data.
• Develops and enforces department policies in line with regulations and internal controls.
• Prepares daily, weekly, and month-end revenue reports.

Skills

Revenue audit

Analytical skills

MS Office

POS/PMS systems

Team player

Financial controls

Communication

Education

Bachelor’s Degree in Accounting or related field

Three years experience in gaming or hospitality

Tools

Micros POS

LMS PMS

On PMS

Job description

Job Details

Responsible for the overall management of the non-gaming revenue audit department, devise and implements Revenue audit procedures, forms, reconciliation, variance reporting and follow up.

Essential Duties & Responsibilities

• Ensures all revenue generated by retail, food and beverage and Resort operations is properly recorded, reconciled and documented.
• Reconciles cash collected to revenue report as generated by POS, DRS, PMS and other systems as adopted by the company.
• Audits daily revenue of the Casino Food & Beverage, Retail and Hotel.
• Maintain accurate spreadsheets with daily revenue data.
• Develop, implement and ensure compliance to department policies and procedures in accordance with gaming regulations and internal controls.
• Prepares the daily, weekly, and month-end revenue reports.
• Attend all necessary meetings and keep supervisor informed of all necessary items as directed.
• Assist in other projects, as requested.

Supportive Functions

• Have the ability to work both as a team member and independently.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Demonstrates and provides outstanding customer and employee relations at all times.
• Must be able to work all shifts, weekends, holidays and special events as needed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by 24-hour schedule.

Work Experience & Education Requirements

• Bachelor’s Degree in Accounting or related field preferred.
• Three (3) years similar experience in gaming or hospitality industry preferred.
• Complex Resort, Hilton experience preferred.
• Strong planning, mathematical & analytical skills.
• Organizational, communication and delegation skills.
• Excellent knowledge of Microsoft Office programs.
• Knowledge of extensive knowledge of POS and PMS systems required. Micros POS, LMS PMS, On PMS preferred.
• Must be a team player.
• Minimum 18 years old.

Special Skills

• Customer Service - Utilizes customers (whether internal or external) in every decision and situation; sees issues from a customer's point of view; is in touch with customer needs, expectations, and gaming experiences; sets the standards and establishes high expectations for handling customer problems; personally provides excellent customer service.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics; able to find new approaches to old problems; demonstrates flexibility in thinking; analyzes the implications of decisions, not just within his/her area of accountability; considers the systemic implications of decisions, rather than just taking a tactical or narrow view.
• Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.
• Interpersonal Skills - Friendly and positive with others; maintains composure under stress and is generally viewed as even-tempered; demonstrates good judgment, poise and maturity in interactions with associates and customers; interpersonal style serves to enhance rather than undermine relationships with others; treats others with respect and dignity.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally contributes to team efforts.
• Change Leadership - Skilled at recognizing need and opportunity for change which will results in meaningful improvement in employee development, customer satisfaction, and business results; takes responsible risks to improve performance; able to deal with frequent change, delays, or unexpected events; creates excitement in his/her area for change.
• Business Knowledge/Literacy - Understands own function/job and its relationship to other aspects of the business; demonstrates broad business sense and skills that are relevant both within and outside gaming; adept at analyzing business performance indicators to make solid decisions which drive improved performance; practical, cost saving, and profit-oriented.
• Integrity - Adheres to high standards of personal and business ethics and behavior; meets obligations and commitments; honest and consistent in communication and behavior.
• Initiative/Sense of Urgency - Understands the link between customer satisfaction and business performance; reacts quickly and decisively; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; self-sufficient; handles business and customer issues before they escalated into major problems.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments and makes deadlines; commits to long hours of work and/or flexibility when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.