Returns Coordinator - Hybrid Remote

Bob's Discount Furniture; Norwich (CT); Remote; USD 25,000 - 30,000; Full time

Job summary

Bob's Discount Furniture is seeking a Returns Coordinator to manage real-time SAP ER1/EW1 adjustments and audit delivery results. You will coordinate between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations to correct systemic issues and ensure accurate billing.

The role requires strong communication, problem-solving, and ability to handle flexible shifts. The position includes oversight of inventory corrections across distribution and reverse logistics

Qualifications

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures.
• Resolve systemic inventory inaccuracies through all stages of Supply Chain including distribution, depot and reverse logistics movements.
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues.
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation.
• Sustain advanced knowledge of distribution, delivery/depot, inventory control procedures and customer account management.

Responsibilities

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results.
• Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain.
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues.
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation.
• Provide regular feedback to Returns Coordination Supervisor/Manager.
• Performs other duties and participates in special projects as required.

Skills

SAP knowledge ER1/EW1

Excel

Communication

Problem solving

Time management

Tools

SharePoint

DispatchTrack

BobLink

Outlook

SAP ER1/EW1 tooling

Job description

The primary function of this role is performing system adjustments accurately during real time delivery release through an extensive and complex multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to research, assess, identify and enact systemic, account and inventory corrections. A Returns Coordinator also audits service route result codes to ensure contractual billing accuracy.

Essential Duties and Responsibilities

• Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, DispatchTrack, BobLink, SAP ER1 and EW1, Outlook)
• Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
• Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
• Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
• Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
• Provide regular feedback to Returns Coordination Supervisor/Manager
• Performs other duties and participates in special projects as required

Schedule: Full time – Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed. Flexibility within shift hours is a must.

Compensation: Starting hourly pay at $18.00 - $22.00/hour (Based on experience)

Preferred Skills

• Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
• Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
• Strong reading skills and verbal/written communication and organizational skills
• Working knowledge of Excel (SAP desired but not necessary)
• Excellent critical thinking and problem-solving skills
• Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Decision Making Responsibilities: Work is performed within documented practices with significant opportunity for un-reviewed decision making. Decision-making responsibilities are under the supervision of the Returns Coordination Supervisor.

Financial Responsibilities: This position will affect customer accounts. Review and changes to a customer’s account and inventory may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff.

Training: This position will be provided with on the job training in addition to more departmental or Company training as needed.

ADA Job Description Stand: 8% Walk: 10% Sit: 80% Climb, Stoop, kneel, crouch or crawl: 0% Lift and/or Move product: 2% (no more than 25 lbs)

Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $18.00 - $22.00/hour (Based on experience)

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!