Return-to-Work Content Manager

reacHIRE; Merrimack (NH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Return-to-work program

Job summary

reacHIRE partners with Fidelity Investments to bring a six-month return-to-work program beginning in October 2026. The Content Manager role focuses on crafting high-quality, user-friendly content across Fidelity’s client and participant tools, collaborating with business partners to meet mission-driven content needs.

Ideal candidates excel in technical writing, CMS usage, and cross-functional collaboration within an Agile environment, with a passion for improving customer experiences through

Qualifications

• Excellent technical writing skills and ability to balance multiple workstreams.
• Direct succinct, clear content for diverse content consumers.
• A passion for content planning, creation, management, and execution to optimize customer experiences.
• Experience with content management systems, grouping/tagging content, and maintaining taxonomies.
• Deep understanding of authoring and content management principles.
• Proven experience in establishing and maintaining content standards across the organization.
• Ability to collaborate with others to understand their unique needs and propose targeted solutions.
• Ability to partner with peers and business partners to build and implement successful content solutions.
• Use a data-informed approach to identify and prioritize opportunities, and to measure solution impact.
• Apply associate feedback, user research, and business performance metrics to drive content improvements.
• Build effective relationships at all levels of the organization.
• Ability to lead projects, maintain project timelines, and influence direction without explicit authority.
• Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment.

Responsibilities

• Produce timely, high quality, easy to use content solutions that drive the achievement of key performance objectives
• Offer and implement solutions that consider current business needs and available technologies, while anticipating future environmental changes to products, services, and systems
• Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
• Support Associate Content Management & Experience transformation efforts that increase process automation, make content easier to produce and consume

Skills

Technical writing

Content planning

Content management systems

Taxonomies

Authoring principles

Content standards

Cross-functional collaboration

Project leadership

Agile environment

Data-informed decisions

Tools

CMS

Job description

reacHIRE partners with Fidelity Investments to bring a six-month return-to-work program beginning in October 2026. The Content Manager role focuses on crafting high-quality, user-friendly content across Fidelity’s client and participant tools, collaborating with business partners to meet mission-driven content needs.

Ideal candidates excel in technical writing, CMS usage, and cross-functional collaboration within an Agile environment, with a passion for improving customer experiences through