Retirement Services Ops & Process Improvement Analyst

Socket.dev; Johnston (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Citizens is seeking a Servicing Ops Analyst for the Retirement Services department in Johnston, RI. The role focuses on day-to-day processing support and leading digitization/re-engineering efforts while ensuring regulatory compliance and accurate account handling.

The analyst will scrutinize processes, drive continuous improvements, and apply strong system knowledge to support cross-functional teams and external partners. A detail-oriented, customer-focused mindset is essential.

Qualifications

• Strong written and verbal communication skills.
• Ability to work fast-paced and handle complex subjects.
• Experience with process improvement and re-engineering is a plus.

Responsibilities

• Performs advanced clerical operations in a fast-paced environment.
• Drives continuous improvement and modernization efforts.
• Uses product knowledge to process requests and improve efficiency.
• Researches retirement account inquiries and provides status updates.
• Ensures transactions comply with laws and procedures.
• Maintains detailed records of communications and processing actions.
• Collaborates with legal, OOC, and branches to streamline processing.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Time management

Education

High School or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Citizens is seeking a Servicing Ops Analyst for the Retirement Services department in Johnston, RI. The role focuses on day-to-day processing support and leading digitization/re-engineering efforts while ensuring regulatory compliance and accurate account handling.

The analyst will scrutinize processes, drive continuous improvements, and apply strong system knowledge to support cross-functional teams and external partners. A detail-oriented, customer-focused mindset is essential.