Retirement Enrollment Consultant (Senior)

WEA Member Benefits; Madison (WI); On-site; USD 75,000 - 105,000; Full time

Job summary

WEA Member Benefits is seeking a Senior Retirement Enrollment Consultant to deliver expert retirement guidance and sales to members. You will educate participants on 403(b) and IRA products, perform field ICON consultations, and help enroll members into suitable plans while training other consultants.

You will also handle service requests, document processes in CORE/AWD, and contribute to product improvements. Strong FINRA licensing and retirement knowledge are essential.

Qualifications

• Bachelor’s degree in business, personal finance, or related field, or commensurate experience.
• Minimum of 3 years investment and retirement experience.
• Knowledge of 403(b), 408(a) Roth, WRS, Social Security concepts.
• FINRA Series 6 or 7 and Series 63 licenses.
• Proficiency with Windows apps, especially Word and Excel.
• Strong mathematical, analytical and advisory skills.

Responsibilities

• Consult with potential participants about retirement savings needs and enrollments.
• Educate on retirement products, tax implications, and market trends.
• Train new MBCs on 403b and IRA products and field ICONs.
• Enter notes into CORE/AWD and follow the lead sales process.
• Support product improvements and report enrollments and needs.

Skills

Investment experience

Retirement planning

Communication skills

Financial advisory

Excel

CRM software

Education

Bachelor’s degree

Finance/Business

Tools

CRM systems

Newport Group

Stingray

Microsoft Excel

Job description

Title : Retirement Enrollment Consultant (Senior)
Reports To: MBC Supervisor
Department: Field Services
FSLA Status: Exempt
Union Status: Non-Union

SUMMARY

The Senior Retirement Enrollment Consultant is a registered financial services representative who provides excellent customer service to existing and potential WEA Trust Member Benefits’ (Member Benefits) participants. This is done by fulfilling members’ requests for retirement savings products and services through defining their needs and proposing solutions that make optimal use of products offered by Member Benefits.

The Senior Retirement Enrollment Consultant focuses on new business growth activities both personally and in the field and advising potential participants of the advantages and disadvantages of different retirement products. Along with service and sales responsibilities, the Senior Retirement Enrollment Consultant will help train the Member Benefits Consultants (MBCs), attend School meetings with the MBCs and be a resource for their questions and training.

ACCOUNTABILITIES

65% -Member Benefits Sales:

• Accomplish member benefits’ sales goals by consulting with potential participants regarding their retirement savings needs.
• Inform and educate potential participants about the benefits of Member Benefits’ retirement savings products and services via telephone and personal interviews.
• Maintain the ability to provide customized advice to members by staying informed of various retirement savings products in the market, the tax and securities consequences of the products, market trends and conditions.
• Make outbound calls, send emails, and texts to identify interested members.
• Take inbound calls on New Business Line and open accounts for members when required.
• Follow up on immediate leads and questions forwarded from the WBC’s and MBC’s.
• ICON’s–go into school districts around the state or virtually conduct one on one consultations as needed and assist interested individuals with enrollment and selection of retirement savings products based on their individual circumstances.
• Help members complete ETR’s to help move qualified money into their new or existing accounts with Member Benefits.
• Analyze savings programs in which members currently participate.
• Determine whether members meet eligibility guidelines.
• Consistently achieve monthly individual growth/sales goals.
• Work effectively with other business units and field force to meet the corporate sales/growth goals.

15% – Training:

• Train new MBCs on Member Benefits 403b and IRA products and investment choices.
• Train new MBCs how to conduct ICONs in the field.
• Answer calls and emails daily from the MBC team out on the road and during ICON’s and help them with any questions.

10% – Member Benefits Service:

• Accomplish Member Benefits’ service goals by fulfilling existing participants’ requests for information regarding retirement savings products and services.
• Consult with existing participants about their retirement savings needs by reviewing the programs in which they currently participate and processing changes to existing accounts.

5%- Documentation:

• Entering all notes and details into CORE and AWD from opening accounts and ETR’s and following the lead sales process.

5% – Product Improvements:

• Assist in the evaluation and enhancement of product offerings.
• Monitor and report enrollments, participants’ needs, and competitive pressures in the industry to the Field Services Assistant Manager.

REQUIRED EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in business, or Personal Finance or related field or commensurate experience.
• Minimum of 3 years investment and retirement experience.
• Knowledge of each of the following: Internal Revenue Code (IRC) Section 403(b) and 408a (Roth) and the pertinent regulations, WRS, Social Security or retirement planning concepts and techniques.
• Current Financial Industry Regulatory Authority (FINRA) Series 6 or 7 and FINRA Series 63 licenses.
• Skill utilizing personal computers and Windows-based software, including word processing and spreadsheet applications (Microsoft Word and Excel is preferred).
• Skill performing basic mathematical calculations.
• Excellent performance in present and past positions.
• Commitment to excellence in member service and other Member Benefits values.

ABILITIES REQUIRED

• Excellent verbal and written communication skills, including experience listening and asking questions, communicating difficult technical and investment issues, and composing clear, concise, persuasive correspondence and narrative reports.
• Skill collecting, logically organizing and analyzing data (including the ability to interpret investment account statements and make appropriate decisions), research and analyze problems objectively from multiple perspectives, reach sound conclusions, and make appropriate decisions and recommendations.
• Excellent consultative selling skills.
• Ability to work in typical office conditions with frequent use of computer equipment.
• Ability to cross-sell and refer members to other Member Benefits products and services.
• Ability to effectively organize and prioritize work.
• Ability to establish goals and coordinate resources necessary to achieve goals.
• Ability to quickly, effectively, and continually adapt to changes in work objectives, processes, and technology.
• Ability to work cooperatively with others to develop and implement solutions that achieve mutually desired results and to work as a constructive member of a team.
• Ability to work as a constructive member of a team, sharing technical expertise as needed.
• Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities.
• Flexibility and self-motivation to work the schedule and the number of hours needed to accomplish regular and ad hoc job responsibilities.

PREFERRED EXPERIENCE AND KNOWLEDGE

• Current Wisconsin life license, and Financial Industry Regulatory Authority (FINRA) Series 6 and 63 licenses.
• Prior experience selling retirement savings programs.
• Excellent consultative selling skills, including the ability to analyze and determine an individual’s retirement savings needs and propose the changes necessary to meet those needs.
• Knowledge of IRC Section 403(b) and 408(a) and the pertinent regulations, WRS, Social Security or retirement planning concepts and techniques.
• Knowledge and ability to effectively utilize Newport Group, Stingray, CRM, and Microsoft Excel and Word.
• Retirement plan and/or IRA program administration experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential job responsibilities.

• Work is primarily performed in an office environment with minimal exposure to injury but may require travel with training responsibilities.
• Must be able to lift and move up to 20 pounds.
• Ongoing daily use of computers and telephone.
• Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Must be able to work with frequent interruption.
• Low to moderate noise level.

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