Retirement Benefits Processor, Sr

Zenith American Solutions, Inc.; Alameda (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Zenith American Solutions, Inc. is seeking a Retirement Benefits Processor, Sr. to perform advanced duties in processing and verifying participants' retirement benefit inquiries and applications.

You will handle sensitive information with integrity and provide accurate, timely responses to participants, beneficiaries, and unions. This role requires strong attention to detail, data entry accuracy, and the ability to work with various information systems to update retirement records and generate

Qualifications

• High school diploma or GED.
• Two years of experience processing retirement benefits.
• Integrity and commitment to customer satisfaction.
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
• Clear verbal and written communication.
• Discretion handling of sensitive information.
• Strong organization skills with attention to detail.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Computer proficiency including MS Office tools.

Responsibilities

• Processes retirement benefit applications; verifies information and researches past service and deductions.
• Responds to inquiries from participants, beneficiaries, and unions via telephone, electronic, or in-person.
• Determines benefit eligibility and requests necessary documentation from unions, employers, and SSA.
• Prepares correspondence regarding account information, retirement history, and monthly benefits.
• Performs data entry and updates member information in systems.
• Processes QDROs (Qualified Domestic Relations Orders).
• Prepares balance and run checks; reviews and recovers overpayments.
• Assists with special projects as requested by management.

Skills

Integrity

Discretion

Customer service

Communication

Attention to detail

Mathematical ability

Reading & interpretation

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Position Summary The Retirement Benefits Processor, Sr performs advanced technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions.
• Responds to inquiries from participants, beneficiaries, and union representatives via telephone, electronic, or in-person, regarding retirement benefits.
• Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
• Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.
• Performs data entry and corrections to update members’ information.
• Updates retirement data in appropriate information systems.
• Processes Qualified Domestic Relations Orders (QDROs).
• Prepares balance and run checks; reviews and resolves outstanding checks; recovers overpayments.
• Reviews retirement benefit exception list for suspension of benefits and recalculations.
• Prepares committee reports, board reports and monthly statistical reports.
• Resolves escalation Assists with production and distribution of Annual Benefit Statements.
• Assists with special projects as requested by management.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of experience processing retirement benefits.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong understanding of discretion and the appropriate handling of sensitive information.
• Solid organization skills with an attention to detail.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Computer proficiency including MS Office tools and applications.

Preferred Qualifications

• Bilingual English and Spanish, based on location needs.
• Prior retirement plan administration experience.
• Experience working in a third-party administrator.

Working Conditions/Physical Effort

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [e-mail], and we would be happy to assist you.

Please note that in compliance with certain state law, we are displaying salary. This rate is intended for hires into this location.

Compensation

Compensation: $29.00/hr Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise.

Company Description & Culture

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more! At Zenith American Solutions, we take immense pride in fostering a positive, respectful, and supportive work environment that provides challenging opportunities while supporting a healthy work/ life balance. Our organizational culture is founded on principles of integrity, honesty and respect for all stakeholders, including our employees, clients, and business partners. With a low employee turnover rate and a high rate of internal promotions and transfers, the Zenith team is proud to be a part of an 80-year legacy of excellence. Our employees embody a spirit of integrity, take immense pride in their work, and are enthusiastic about referring others to join our team.