Retailer

Paris Baguette; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a fast-growing bakery café that aims to bring joy to the community! As a Retailer, you'll be the face of Paris Baguette, delivering excellent customer service and ensuring product quality. This role involves preparing beverages, maintaining cleanliness, and engaging with guests to enhance their experience. If you have a passion for food, a positive attitude, and a commitment to teamwork, this is the perfect opportunity for you. Be part of a company that values joy and community, and help us create memorable moments for every guest who walks through our doors.

Qualifications

• 1-2 years of retail and customer service experience preferred.
• Proficient in cash handling and accuracy of transactions.

Responsibilities

• Provide excellent customer service and maintain product quality.
• Operate POS system and handle cash transactions accurately.

Skills

Customer Service

Food Handling

Time Management

Basic Math Skills

Teamwork

Emotional Intelligence

Sales Skills

Education

High School Diploma/GED

Some College

Tools

Point of Sale System (Toast)

Job description

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence.
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts.
• Make beverages on the basis and demand during operating business hours and prepare coffee.
• Always keep all areas of the store clean while operating during business hours.
• Refill and organize all pastries and beverages on display.
• Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.
• Assisting guests with any inquiries and educating guests on menu items and any special promotions.
• Operate POS system (Toast) and perform tasks such as cash handling and credit card processing with attention to accuracy.
• Openness to learn about our quality products, specialty menu items, and coffee.
• Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!
• Understanding the guest is the center of it all.
• Answering questions and assisting guests with order decisions and processes.
• Knowing how to suggestively sell to enhance the guest experience and increasing sales.
• Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables.

WHAT YOU NEED TO HAVE

• Minimum of 1-2 years of Retail, Customer Service and food handling experience, preferred.
• Minimum High School Diploma/GED or Some College, preferred.
• Positive and passionate attitude!
• High sense of integrity and ownership.
• Basic math skills (add, subtract, multiply, divide).
• Able to lift up to 25 lbs.
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

About the company

Paris Baguette is a bakery chain based in South Korea owned by the SPC Group.