Retail Warehouse Inside Sales - Home Outlet

ADP, Inc.; Wilmington (NC); On-site; USD 33,000 - 45,000; Full time

Job summary

ADP, Inc. is recruiting a Customer Service Representative for the Home Outlet at our Wilmington, NC store. You will greet customers, assist with product recommendations, and handle sales transactions in a fast-paced retail setting.

The role involves cutting materials to specs, loading purchases, and maintaining a safe, attractive showroom. Strong customer focus and teamwork are essential for success in this position.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience preferred but not required.
• Basic reading, writing, and math skills.
• Ability to communicate clearly with customers and team members.
• Comfort with using point-of-sale systems.

Responsibilities

• Greet customers in-store and by phone and assist with questions.
• Process sales transactions accurately at the POS.
• Cut materials to customer specifications and assist with loading items.
• Maintain clean, safe, and organized store environment.
• Support inventory counts and shelf replenishment.

Skills

Customer service

Sales

Communication

Cash handling

Teamwork

Forklift operation

Education

High school diploma or GED

Tools

POS system

Loading equipment

Basic math

Job description

Retail Warehouse Inside Sales -- Home Outlet

Full Time Sales WIlmington, NC, US

Salary Range: $16.00 To $18.00 Hourly

Job Description

Job Title: Customer Service Representative (Retail Warehouse Inside Sales)

Department: Home Outlet

Reports To: Store Manager or Assistant Manager

Rate $16-18/hr. plus Weekly Commission Opportunity; Total comp around $38-45k/yr.

Position Summary

The Customer Service Representative (CSR) plays a key role in creating a positive shopping experience for Home Outlet customers. This position is responsible for greeting and assisting customers, providing knowledgeable product recommendations, processing sales transactions, and maintaining store presentation standards. The CSR supports overall store operations while ensuring a safe and welcoming environment for all.

• - Greet customers in a friendly, professional manner in-store and by phone.
• - Provide information regarding product availability, pricing, and use.
• - Deliver outstanding customer service with the goal of driving repeat business.
• - Assist in selling merchandise and support team members in achieving sales goals.

Store Operations

• - Accurately process customer purchases using the point-of-sale system.
• - Cut materials such as carpet, vinyl, and padding to customer specifications.
• - Assist customers in safely loading purchased materials into their vehicles.
• - Move merchandise from the receiving area to sales floor and ensure correct placement.
• - Tag products with pricing labels in accordance with store guidelines.
• - Maintain a clean, safe, and organized store environment by straightening displays and covering materials as needed to prevent weather damage.
• - Perform regular inventory counts and update inventory records accordingly.
• - Operate forklifts and other equipment safely and in compliance with company procedures.

Qualifications

Education & Experience

• - High school diploma or GED required.
• - Previous retail or customer service experience preferred but not required.
• - Basic reading, writing, and math skills.
• - Ability to communicate clearly and professionally with customers and team members.
• - Strong interpersonal skills with a customer-first mindset.
• - Ability to work collaboratively in a team-oriented environment.
• - Comfortable with basic technology and point-of-sale systems.

Performance Behaviors

• - **Customer Focus:** Responds promptly to customer needs and feedback; maintains a positive, solution-focused attitude.
• - **Communication:** Speaks clearly and professionally; listens actively and seeks clarification when needed.
• - **Dependability:** Follows instructions, takes responsibility for actions, and meets deadlines consistently.
• - **Problem Solving:** Approaches challenges calmly; works to resolve issues without assigning blame.
• - **Motivation:** Demonstrates initiative and drive; strives for excellence in customer service and teamwork.
• - **Safety Awareness:** Follows safety guidelines; uses equipment responsibly and reports unsafe conditions.

Physical Requirements

Regularly required to talk, hear, stand, walk, and reach with hands and arms. Must be able to climb ladders and lift/move items up to 80 pounds. Ability to perform physical tasks for extended periods in a retail environment.

Exposure to moderate noise and moving mechanical parts. Must be comfortable working in varying environmental conditions (e.g., warehouse or outdoor loading areas). Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.