Retail Therapist

ELEMIS; Newcastle (CA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Staff discount

Well-being policies

27 days holiday

Company pension

Employee assistance

Cycle to work

Training & development

Inclusive team

Job summary

ELEMIS, a global luxury skincare brand, launches its first counter in Fenwick Newcastle. You will deliver exceptional treatment experiences and drive retail performance through expert consultation and product knowledge.

You’ll build a loyal client base, conduct in-depth skincare consultations (HD scans), and create seamless, personalised journeys from consultation through aftercare, upholding brand standards in a premium in-store environment.

Qualifications

• Qualified in Beauty Therapy (Level 2 or equivalent preferred).
• Experienced in luxury retail, spa, or treatment environments.
• Confident in consultative selling and personalised recommendations.
• Proven ability to build a loyal client base and drive repeat business.
• A strong communicator with a natural talent for building genuine relationships.
• Comfortable using skincare technology.
• Results-driven with pride in achieving targets and contributing to team success.
• A positive, inclusive team player who values diversity and collaboration.

Responsibilities

• Provide on- and off-counter treatments with a focus on touch, technique, and visible results.
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare.
• Ensure every visit feels personalised, welcoming, and memorable.
• Confidently link treatments to tailored product recommendations.
• Build, manage, and grow your own loyal client base.
• Encourage repeat bookings and long‑term skincare journeys.
• Take pride in achieving and exceeding personal KPIs.
• Conduct in-depth consultations, including HD skin scans.
• Analyse skin concerns and build tailored treatment and skincare plans.
• Follow up proactively to track progress and maintain client engagement.
• Build trust‑based relationships that turn new clients into loyal advocates.
• Maintain expert knowledge of ELEMIS products, ingredients, and treatments.
• Stay up to date with industry trends, innovations, and new launches.
• Represent the brand with professionalism, confidence, and authenticity.
• Maintain exceptional standards in treatment delivery, hygiene, and presentation.
• Ensure the counter and treatment areas reflect a luxury environment at all times.
• Support events, promotions, and in-store experiences that attract and retain clients.
• Support stock accuracy, merchandising, and operational standards.
• Contribute to a high-performing, compliant, and visually elevated counter.
• Embed sustainability into daily decisions, helping to reduce waste and environmental impact.

Skills

Luxury skincare retail

Consultative selling

Client relationship building

Communication skills

Tech-enabled consultations

Education

Beauty Therapy (Level 2)

Tools

HD skin scans

Job description

Description

Be part of something truly exciting as we launch our first-ever ELEMIS counter in Fenwick—an inspiring collaboration bringing together two iconic British heritage brands. This is a unique opportunity to join us from the very beginning, help shape the customer experience and bring the world of ELEMIS to life.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B‑Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections.

Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious

Department: Retail

Employment Type: Permanent - Full Time

Location: Fenwicks Newcastle

What You Will Do

Deliver exceptional client journeys

• Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare
• Ensure every visit feels personalised, welcoming, and memorable

Drive sales through expertise and connection

• Confidently link treatments to tailored product recommendations
• Build, manage, and grow your own loyal client base
• Encourage repeat bookings and long‑term skincare journeys
• Take pride in achieving and exceeding personal KPIs

Use advanced consultation and technology

• Conduct in-depth consultations, including HD skin scans
• Analyse skin concerns and build tailored treatment and skincare plans
• Follow up proactively to track progress and maintain client engagement
• Build trust‑based relationships that turn new clients into loyal advocates

Champion product knowledge and brand standards

• Maintain expert knowledge of ELEMIS products, ingredients, and treatments
• Stay up to date with industry trends, innovations, and new launches
• Represent the brand with professionalism, confidence, and authenticity

Create a Premium In-store Experience

• Maintain exceptional standards in treatment delivery, hygiene, and presentation
• Ensure the counter and treatment areas reflect a luxury environment at all times
• Support events, promotions, and in-store experiences that attract and retain clients

Operate with excellence and sustainability in mind

• Support stock accuracy, merchandising, and operational standards
• Contribute to a high-performing, compliant, and visually elevated counter
• Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Who You Are

• Passionate about skincare, treatments, and delivering exceptional client experiences
• Qualified in Beauty Therapy (Level 2 or equivalent preferred)
• Experienced in luxury retail, spa, or treatment environments
• Confident in consultative selling and building personalised recommendations
• Proven ability to build a loyal client base and drive repeat business
• A strong communicator with a natural talent for building genuine relationships
• Comfortable using (or excited to learn) skincare technology
• Results‑driven, with pride in achieving targets and contributing to team success
• A positive, inclusive team player who values diversity and collaboration

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• 27 days holiday per year and your birthday off
• Company Pension Scheme
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• The opportunity to work with a globally recognised luxury skincare brand
• Comprehensive training in advanced treatments, skincare technology, and product expertise
• A supportive and inclusive team environment where you can thrive
• Ongoing development opportunities to grow your career
• The chance to build your own loyal client portfolio and personal success
• A role where your impact is visible—in client results, loyalty, and business performance