Retail Territory Executive - West

KeyBank; Seattle (WA); On-site; USD 213,000 - 445,000; Full time

Job summary

KeyCorp in Seattle seeks a Retail Territory Executive - West to lead retail performance across the West Territory (Alaska, Washington, Oregon, Idaho, Utah, Colorado). The role reports to the Head of Retail Banking and drives branch growth, productivity, and market-share expansion across multiple markets.

The successful candidate will accelerate relationship-household and deposit growth, manage a large multi-branch organization, and translate market insights into actionable investment cases and

Qualifications

• 12+ years of progressive leadership in retail banking or multi-market leadership.
• Experience overseeing 100+ branches is strongly preferred.
• Proven ability to grow deposits, relationships, revenue and market share.
• Demonstrated ability to lead de novo expansion and branch optimization.
• Willingness to travel across the West Territory.

Responsibilities

• Lead West Territory Retail Leaders and field organization with clear priorities and accountability.
• Drive quality relationship-household and deposit growth across established and new markets.
• Develop and defend business cases for investments and market-specific tactics.
• Collaborate with Marketing, Product, Pricing and partner lines of business to remove obstacles.
• Foster a high-performing, inclusive leadership team and ensure risk discipline.

Skills

Leadership

Strategic thinking

Executive presence

Communication

Financial acumen

Stakeholder management

Education

Bachelor's degree in business or related field

Job description

Location

1301 5th Avenue, Seattle Washington

Overview

Location: 1301 5th Avenue, Seattle Washington

The Retail Territory Executive - West reports directly to the Head of Retail Banking and leads retail performance across Key's West Territory: Alaska, Washington, Oregon, Idaho, Utah and Colorado. The role has direct accountability for branches across two regions. This is a growth mandate, not a turnaround of a broken business. The executive will accelerate quality relationship-household and deposit growth, improve productivity in smaller and less mature branches, expand market share, and translate Key's relationship banking value proposition into locally relevant execution. The role leads Regional Retail Leaders and the broader field organization, drives disciplined performance management and Branch Playbook execution, and shapes the West's branch segmentation, de novo and market-development strategies. Success requires a visible field leader who brings grit, commercial judgment and urgency; can evaluate spans of control and operating structure; and can marshal resources across Marketing, Product, Pricing, Network Planning, Talent, Staffing and partner businesses to remove obstacles and deliver sustained growth.

Lead the West Territory's Regional Retail Leaders and field organization, establishing clear priorities, operating rhythms and accountability for consistent execution across diverse markets. Accelerate quality relationship-household, primary checking and deposit growth across both established and lower-productivity branches, with particular focus on improving performance in immature and underpenetrated Western markets. Create a disciplined performance management culture through inspection, coaching and execution of the Branch Playbook and Financial Wellness Reviews; diagnose root causes and act decisively to close performance gaps. Own the West growth agenda across organic expansion, de novo, acquisition and branch productivity; translate market opportunity and branch-segmentation insights into specific investment cases and execution plans. Evaluate the territory's organization, spans of control and leadership capacity, and make changes when needed to improve field effectiveness, speed and accountability. Lead from the field by maintaining a strong presence across the territory, understanding the distinct dynamics of each market and building credibility with teammates, clients and community partners. Partner with the East Territory Executive and headquarters leaders to align priorities, sequence initiatives and secure resources while minimizing competing demands on the field. Quarterback relationships with Key Investment Services and Wealth, Business Banking, Mortgage and other Consumer partners to deepen client relationships and deliver integrated market growth. Build and leverage relationships with Regional Sales Executives and Market Presidents across Commercial and Private Banking to connect Consumer priorities with broader local-market strategies. Influence senior leaders across Marketing, Product, Pricing, Distribution and Network Planning by developing and defending clear business cases for West investments, campaigns, products, staffing and market-specific tactics. Build a high-performing, inclusive leadership team through proactive talent assessment, succession planning, recruiting, coaching, recognition and development; maintain a strong external talent pipeline. Ensure operational excellence, sound risk management and clear first-line-of-defense accountability while sustaining Key's client- and teammate-centered culture.

Required Qualifications

Bachelor's degree in business or a related field required or proven, equivalent work experience. Minimum 12 years of progressive leadership experience in retail or consumer banking, including significant leadership of leaders. Demonstrated success leading a complex, multi-market or multi-state branch organization at meaningful scale; experience overseeing 100 or more branches strongly preferred. Proven record of delivering quality deposit, relationship-household, revenue and market-share growth in competitive and highly regulated markets. Experience materially improving underperforming, immature or underpenetrated markets through disciplined field execution, talent actions and locally relevant growth strategies. Direct experience leading de novo expansion, new-market entry, branch optimization or comparable acquisition-growth work preferred; must be able to distinguish personal leadership and execution from participation or sponsorship. Strong retail-banking foundation spanning branch sales and service, operations, talent, risk and client experience; broader experience in Business Banking, Mortgage, Wealth, Product or Marketing is preferred. Demonstrated ability to set strategy and carry it through end to end, including building the business case, securing resources, leading change and measuring outcomes. Proven ability to influence senior stakeholders and mobilize resources outside direct authority across Marketing, Product, Pricing, Network Planning and partner lines of business. Strong financial and business acumen, including P&L orientation, investment judgment and the ability to connect market data, operating metrics and talent insights to action. Visible, resilient field leader with executive presence, sound judgment, a high degree of personal accountability and the ability to make difficult decisions while sustaining stakeholder commitment. Ability and willingness to travel extensively across the West Territory. Location within the territory is strongly preferred, with Denver preferred because of access across the footprint; Seattle, Portland or Salt Lake City may also be considered. Full understanding of first-line-of-defense responsibilities and interdependencies with the second line of defense. Employees in this job must comply with all applicable requirements of the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).

Competencies and Skills

Growth-minded, sales-oriented and energized by building share in markets with significant upside; brings the grit and urgency to roll up their sleeves and improve performance branch by branch. Strategic and analytical thinker who connects the dots, challenges assumptions and converts data and market insight into clear priorities and practical execution. Inspirational communicator who can tell the West growth story, create belief, motivate field teams and adjust messages for branch teammates, executives and external stakeholders. Disciplined operator who sets clear routines, inspects what matters, coaches consistently and follows through on commitments. Enterprise collaborator who builds trust across organizational boundaries, influences without direct authority and balances territory needs with broader Consumer and Key priorities. Talent builder who accurately assesses leaders, raises performance standards, develops successors and attracts strong internal and external talent. Client- and teammate-centered leader who pursues growth without compromising quality, culture, integrity or risk discipline.

Compensation and Benefits

This position is eligible to earn a base salary in the range of $213,000.00 - $445,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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