Retail Tech Associate - Stock Grants Eligible

T-MOBILE USA, Inc.; Dallas (TX); On-site; USD 24,108 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and stock purchase plan

Paid time off and holidays

Tuition assistance

Childcare subsidy

Job summary

A leading telecommunications company in Dallas, Texas seeks a Customer Service Representative to engage with customers and fulfill their technology needs. The ideal candidate will have a High School Diploma and be passionate about providing excellent service. Responsibilities include developing product knowledge, utilizing digital tools, and collaborating with the team to enhance the customer experience. Compensation includes hourly pay plus additional incentives and benefits like medical insurance and paid time off.

Qualifications

• Passionate customer advocate with the desire to connect.
• Proven ability to succeed in a fast-paced sales environment.
• Willing to work alongside peers and learn.

Responsibilities

• Develop proficiency in customer service and sales.
• Utilize digital tools to enhance customer engagement.
• Complete required training to build knowledge.

Skills

Customer advocacy

Sales ability

Problem resolution

Ability to work in teams

Fast-paced environment adaptability

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

A leading telecommunications company in Dallas, Texas seeks a Customer Service Representative to engage with customers and fulfill their technology needs. The ideal candidate will have a High School Diploma and be passionate about providing excellent service. Responsibilities include developing product knowledge, utilizing digital tools, and collaborating with the team to enhance the customer experience. Compensation includes hourly pay plus additional incentives and benefits like medical insurance and paid time off.