Retail Team Member - Wainscott

Levain Bakery; Wainscott (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Healthcare Reimbursement Account

Parental leave

Paid time off

401K with match

Commuter benefits

Employee assistance program

Bike-share reimbursement

Job summary

Levain Bakery in New York, NY is hiring a Retail Team Member to deliver warm, accurate customer service and uphold the Levain brand in a fast-paced shop environment.

You will collaborate with teammates, greet guests, maintain cleanliness, and help with daily operations while learning product knowledge and Toast POS system. Open availability required; prior retail experience preferred; ensure safety and quality in every interaction.

Qualifications

• Previous retail or customer service experience preferred.
• Open availability: mornings, nights, weekends, and holidays.
• Ability to lift/push 25+ pounds.
• Read and communicate in English, both verbally and in writing.

Responsibilities

• Lead with curiosity and compassion for coworkers; build meaningful connections.
• Team collaboration to ensure smooth store operations and clear communication.
• Greet customers warmly and provide accurate, high-quality service reflecting Levain's brand.
• Operate with empathy to resolve issues promptly and courteously.
• Maintain highest standards of product quality and store cleanliness.

Skills

Customer service

Communication

Teamwork

Reliability

Attention to detail

Adaptability

Tools

Toast POS

Job description

Brief Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision

To give rise to lifelong memories

Our Mission

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

THE ROLE: RETAIL TEAM MEMBER

Retail Team Members play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. Retail Team Members foster customer loyalty by creating a welcoming environment that encourages customers to return again and again. Retail Team Members are also responsible for maintaining a clean and inviting store environment and supporting the team in daily operations.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities

Team Collaboration

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Previous retail or customer service experience is preferred.
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push up to 25+ pounds, including overhead
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing

Compensation & Benefits

• $17-19.25/hour + tips
• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• One Week of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.