Retail Team Manager (TN, Nashville)

Five Star Breaktime Solutions; Antioch (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Vision insurance

Voluntary FSA

Life insurance

Disability insurance

Charitable program

Job summary

Five Star Breaktime Solutions is seeking a Retail Team Manager to lead a team of Retail Team Leaders, Merchandisers, and Location Attendants in delivering best-in-class retail operations and customer satisfaction.

You will supervise route operations, execute merchandising initiatives, monitor finances, and foster a culture of accountability and service excellence across client sites.

Qualifications

• Bachelor's degree and two years' related experience or training.
• Valid driver's license with clean driving record.
• Consent to a drug screen and a pre-employment background check.
• Ability to lift 50 pounds and perform route-related physical tasks.
• Must be 21 or older to meet DOT requirements.
• Equal opportunity employer statement applies to all protected groups.

Responsibilities

• Lead, train, and develop retail teams to deliver service and client satisfaction.
• Ensure execution of merchandising standards, plan-o-grams, and promotions.
• Visit client accounts to assess performance and strengthen relationships.
• Monitor retail financial reports for spoilage, sales accuracy, and labor costs.
• Oversee retail installations, conversions, and grand openings in markets.
• Plan and evaluate daily work, schedule labor, and conduct performance reviews.
• Maintain inventory accuracy and visual merchandising compliance.
• Collaborate with other Retail Team Managers to share best practices.
• Ensure adherence to company policies, safety standards, and regulatory requirements.
• Partner with cross-functional leaders to identify growth opportunities and profitability.
• Maintain fleet vehicles, equipment, and facilities in safe, clean condition.
• Serve as primary contact for customer concerns, resolving issues professionally.

Skills

Leadership

Retail operations

Customer service

Inventory management

Merchandising

Analytics

Education

Bachelor's degree

Job description

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants in providing best-in-class retail operations and customer satisfaction. This role is the primary link between Five Star and our clients, ensuring strong partnerships, operational excellence, and customer retention. The Retail Team Manager is responsible for supervising route operations, executing merchandising initiatives, monitoring financial performance, and fostering a culture of accountability and service excellence.

What Five Star Has To Offer

401(k) retirement savings plan with company match.

Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

Voluntary FSA, life insurance, and short/long-term disability options.

Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Key Responsibilities

Lead, train, and develop retail teams to deliver exceptional service, product presentation, and client satisfaction.

Ensure compliance and execution of company merchandising standards, plan-o-grams, and promotional initiatives.

Visit client accounts regularly to assess performance, address needs, and strengthen customer relationships.

Monitor and analyze retail financial reports to manage spoilage, sales accuracy, and labor costs.

Oversee retail installations, conversions, and grand opening events in new and existing markets.

Plan, assign, and evaluate daily work activities, including scheduling, labor allocation, and performance reviews.

Maintain inventory control and ensure product freshness and visual merchandising compliance.

Partner with other Retail Team Managers to improve route efficiency, share best practices, and optimize resources.

Ensure adherence to company policies, safety standards, and all regulatory requirements.

Collaborate with cross-functional leaders to identify business growth opportunities and improve profitability.

Maintain fleet vehicles, equipment, and facilities in safe, clean, and operational condition.

Serve as the primary point of contact for customer concerns, resolving issues with professionalism and urgency.

Required Qualifications

Bachelor's degree and two year’s related experience and/or training; or equivalent combination of education and experience.

Valid driver’s license and clean driving record.

Must be able to consent to a drug screen and pre-employment background check.

Must be able to lift 50 pounds.

Ability to lift, bend,stoop, and reach throughout the route.

Must be 21 to meet DOT requirements.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.