Retail Team Leader - Charlotte

Nestlé S.A.; Charlotte (NC); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Free Nespresso machine

Coffee product allowance

401k with company match

Healthcare coverage

Employee discounts

Job summary

Nestlé Nespresso USA is seeking a Team Lead to elevate the boutique customer journey in Charlotte. You will coach the team, drive store sales, and partner with the Boutique Manager to deliver exceptional coffee experiences every day.

You’ll develop product knowledge, mentor staff, and foster a hospitality-driven culture while maintaining store standards and safety in a fast-paced environment. This role offers a competitive hourly wage and growth opportunities.

Qualifications

• 2+ years of driving sales and leading a team in a high-volume retail environment.
• Excellent communication and guest service skills.
• Willing to work open/closing shifts, weekends and holidays.

Responsibilities

• Drive Results: Function as manager on duty, driving sales and customer relationships in a fast-paced store.
• Excellence in Operational Execution: Maintain store standards, merchandising, inventory, and cash processes.
• Customer / Hospitality driven: Deliver personalized coffee experiences and share our sustainability practices.
• Inspiring People Leadership: Coach and train a team to improve sales and service performance.
• Collaborative Team Player: Build relationships, share feedback, and adapt to changes with a growth mindset.

Skills

Sales leadership

Retail management

Customer service

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Are you ready to lead with purpose in a brand built on connection, quality, and exceptional experiences? Join Nespresso as a Team Lead and help bring our boutique experience to life. Working closely with the Boutique Manager and Assistant Store Manager, you’ll elevate every aspect of the customer journey through strong leadership and a passion for service.

You’ll drive results by coaching your team to become true experts in customer experience and product knowledge, championing warm, memorable interactions with every guest. Your love for creating exceptional coffee moments and celebrating team success will help cultivate a high‑performing, hospitality‑driven culture that keeps customers coming back.

WHAT’S IN IT FOR YOU:

• Competitive pay – Plus quarterly bonus for achieving team sales and service goals.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee; warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact on our planet.

WHAT WE OFFER:

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

WHAT YOU’LL BE DOING:

• Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. You will assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
• Excellence in Operational Execution: Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes) Care about safety and create a safe, healthy environment for our employees and customers.
• Customer /Hospitality driven: Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships.

Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and boost sales.

• Inspiring People Leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training.
• Collaborative Team Player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. You find ways to champion innovative ideas,adapt quickly to changes, and bring a growth mindset to creatively solve problems.

WHAT YOU’LL BRING:

• You have 2+ yrs. experience in driving sales and lead a team in a high-volume retail environment.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
• You have effective communication, time management and analytical skills.
• You are punctual and available to work open and closing shifts, weekends, and holidays.

#CHE2026

Pay:$24.50 per hour

Bonus Eligibility:Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy .