Retail Team Leader

Ollie's Bargain Outlet, Inc.; Shawnee (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Zone Team Leader to guide a store zone, drive merchandising and customer service, and act as a keyholder.

You will lead a team focused on merchandising and selling merchandise while ensuring an exceptional associate and customer experience. You will oversee staffing, scheduling, stocking, and adherence to store standards, coordinating with teams to maintain a high level of customer service and daily operations.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience in a mid- to large-size retailer.
• Flexible schedule to work evenings, weekends and holidays.
• Positive attitude and a team player who interacts well with customers and associates.

Responsibilities

• Execute procedures for the assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee merchandise planning, receiving, and stocking on the sales floor.
• Coordinate scheduling and staffing to unload and move merchandise while driving productivity and service standards.
• Supervise associates within the zone and communicate directives to ensure follow-up.
• Open and close the store as needed and perform additional duties as assigned.

Skills

Team leadership

Customer service

Merchandising

Store operations

Education

High school diploma or equivalent

Job description

Join our team and live the Ollie-tude! : (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong career growth & talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Please note: The job title used in this posting may differ from Ollie’s internal job title to better align with industry standards and help candidates identify opportunities that match their experience. The official job title assigned upon hire will reflect Ollie’s internal job classification structure.

Internal Job Title: Zone Team Leader

Position Overview

The Zone Team Leader serves as a store keyholder and is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Zone Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.