Retail Team Lead - Store Ops & Customer Experience

Evergreen Goodwill; Seattle (WA); Presencial; USD 33 000 - 37 000; Tempo integral

Resumo da oferta

Evergreen Goodwill in Seattle supervises daily store operations by leading retail teams and ensuring excellent customer service. The Retail Supervisor role entails coaching staff, scheduling, and maintaining store performance while supporting the store manager and department goals.

The position requires 2 years of retail experience, POS knowledge, and strong communication skills. It offers a competitive hourly wage and a dynamic, mission-driven work environment in the flagship Seattle store.

Qualificações

• High school diploma or equivalent (not required).
• 2 years’ experience in retail with POS systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Responsabilidades

• Supervises and leads retail associates within the store.
• Assign, guide, coach and train employees as needed.
• Schedule and assign employees.
• Ensure excellent customer service to customers.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring.
• Promote productivity by following up on work results.

Conhecimentos

Customer service

Communication

Time management

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

Microsoft Office

Descrição da oferta de emprego

Evergreen Goodwill in Seattle supervises daily store operations by leading retail teams and ensuring excellent customer service. The Retail Supervisor role entails coaching staff, scheduling, and maintaining store performance while supporting the store manager and department goals.

The position requires 2 years of retail experience, POS knowledge, and strong communication skills. It offers a competitive hourly wage and a dynamic, mission-driven work environment in the flagship Seattle store.