Retail Team Lead (PT)

New Balance; New York (NY); On-site; USD 27,552 - 39,950; Part time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Lifestyle reimbursement

Vacation days

Holidays

Job summary

New Balance in New York City is seeking a part-time Retail Team Lead to support store leadership. You will open/close the store, drive results, and deliver a world-class guest experience by modeling our Core Competencies and coaching a team of associates.

The role emphasizes supervisory responsibility, strong customer service, and flexible scheduling to meet the demands of a thriving retail business, including weekends and holidays.

Qualifications

• Supervisory experience preferred.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, including weekends/holidays.
• Demonstrated leadership ability.

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates.
• Drive results by training and developing staff to hit store KPIs.
• Deliver a great guest experience using New Balance’s GUEST service model.
• Open and close the store.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Leadership

Coaching

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

JOB MISSION

As part of the New Balance retail leadership team, the part‑time Retail Team Lead assists with duties such as opening/closing the store, driving results, and delivering a world‑class experience for our guests. You will lead by example through New Balance’s Core Competencies.

Major Accountabilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results‑driven in achieving our store key performance indicators through training and development of our associates
• Deliver a great guest experience utilizing our GUEST service model
• Opening/closing the store
• Follow safety and reporting regulations, including proper lifting procedures

Requirements For Success

• Must be 18 years of age or older.
• Supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Interest in building community.
• Familiarity with running culture.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
• Physical requirements: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; climb and descend stairs frequently.

NYC Only Pay Range: $19.55 - $24.40 - $29.30 hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Benefits

New Balance offers a comprehensive traditional benefits package, including three options for medical insurance, dental, vision, life insurance and 401(k). Additional non‑traditional perks include online learning and development courses, tuition reimbursement, a $100 monthly student loan support, various mentorship programs, a yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, 12 holidays, and generous parental leave.

Temporary associates receive three options for medical insurance as well as dental and vision insurance and an associate discount.

Part‑time associates receive a 401(k), short‑term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.