Retail Team Lead (PT)

New Balance Athletics, Inc.; Merrifield (VA); On-site; USD 16,000 - 24,000; Part time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement $100 monthly

Job summary

New Balance is seeking a Part-time Retail Team Lead for Mosaic District, VA. You will lead on the sales floor, coach associates, and ensure a world-class guest experience while supporting store operations and scheduling.

Responsibilities include driving KPIs, assisting with hiring, and maintaining safety standards. The role emphasizes flexible scheduling and strong customer service in a dynamic retail environment.

Qualifications

• Must be 18 years of age or older.
• 2 years’ retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability and strong customer service.
• Willingness to work a flexible schedule including weekends/holidays.

Responsibilities

• Be a positive leadership presence on the sales floor, coaching associates professionally.
• Drive results and achieve store KPIs through training and development.
• May assist store manager with scheduling and floor moves.
• Deliver a great guest experience using the GUEST service model.
• Maintain operational procedures, opening/closing, inventory control.
• Participate in recruiting/interviewing/hiring top talent.
• Follow safety and reporting regulations.

Skills

Retail leadership

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

As part of the New Balance Retail Leadership Team, Part-time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world-class experience for our guests. You will lead by example through New Balance’s Core Competencies.

MAJOR RESPONSIBILITIES

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older
• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Location

Mosaic District, VA Retail Only

Pay Range

$14.30 - $17.90 - $21.50 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks– opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs– that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work‑life balance is more than just a buzzword– it’s part of our culture.
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran. At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.